Sphiwosenkosi Msimang
Pharmacist Assistant
Mandeni ,KwaZulu Natal
Summary
Adept at interpreting orders and excelling in customer care, I significantly enhanced patient satisfaction and streamlined pharmacy operations at Clicks Pharmacy Mandeni. My expertise in secure medication storage and compassionate support underpins my ability to improve pharmacy safety and efficiency, demonstrating a commitment to excellence and continual learning in fast-paced environments.
Overview
2024
2024
years of professional experience
Work History
Pharmacist Assistant LB
Clicks Pharmacy Mandeni
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Distributed medicine and supplements from stock containers to correct packages.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Typed and printed out prescription and medication labels.
- Reduced wait times for customers by streamlining the prescription filling process.
- Performed safety checks when dispensing medications to optimize patient safety.
- Assisted with quality control measures to ensure accuracy in dispensing medications and compliance with regulations.
- Expedited prescription processing time by utilizing advanced computer systems skillfully.
- Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided vital support during immunization clinics, promoting public health awareness within the community.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Received, processed and entered prescription orders into pharmacy databases.
- Requested updated prescriptions and medical information from physicians.
- Implemented procedures to reduce errors, improving overall pharmacy operations safety standards.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Verified patient information to correctly dispense medications.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Generated labels for prescriptions and maintained accurate records.
- Greeted customers at counter and provided excellent customer service.
- Re-stocked shelves with prescribed medications and health care products.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Organized pharmacy area to maintain clean and orderly environment.
- Answered questions regarding medication instructions and usage.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Weakness Advicer
Clicks Pharmacy
02.2019 - 11.2023
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
Pharmacy
Pharmacy Health Academy
Durban, South Africa09.2024
National Senior Certificate -
Parklands High School
Johannesburg National Diploma In Business Management - Business Administration And Management
Majuba TVET Collage
Newcastle 11.2021
Skills
Interpreting orders
Prepare bubble packs
Assisting pharmacists
Typing medication labels
Answering customer questions
Secure storage of medications
Supply Management
Computer savvy
Point-of-Sale system
Insurance collaboration
Product restocking
Document filing
Security Monitoring
Pharmacy protocols
Customer care standards
Quality Assurance and Control
Pharmacist support
Recordkeeping skills
Drug Formulation and Compounding
Timeline
Weakness Advicer
Clicks Pharmacy
02.2019 - 11.2023
Pharmacist Assistant LB
Clicks Pharmacy Mandeni
Pharmacy
Pharmacy Health Academy
National Senior Certificate -
Parklands High School
National Diploma In Business Management - Business Administration And Management
Majuba TVET Collage