Sphiwe Pearl Masuku
Kyalami hills, Midrand,GP
Summary
I am a confident forward-thinking professional, proficient in identifying gaps and opportunities for improvement in Supply chain and logistics systems. With experience in 3rd and forth party logistics systems. I manage smooth operations by effectively handling personnel, operations and administrative needs with an attentive approach. I am an innovative, market- savvy and well rounded business manager offering operations expertise and a proven background driving business development success. I am a capable manager experienced working in challenging environments like Freight forwarding, E-commerce, warehousing and logistics. I am excited for the opportunity to take my next career step. I am a goal-focused business development management professional driven to exceed financial goals and self motivated to drive business growth. I have excellent presentation, networking and lead development skills.
Overview
12
12
years of professional experience
Work History
Last Mile Business Development Manager
M24 Logistics (Media24 Pty Ltd)
Midrand
2022.06 - 2023.06
- Responsible for the commercial management activities of the ecommerce distribution business unit(contract logistics)
- Maintaining CRM and ensuring that databases of existing customers and prospective leads are consistanctly up to date.
- Driving profitability, developing and implementing business strategies, identifying opportunities, managing stakeholder relationships, negotiating contracts and analyzing market trends
- Developed solid relationships with industry partners, furthering business development objectives through multiple channels
- Manage agreed distribution commercial contractors for freight forwarding and clearing
- Manage assigned distribution partners in line with SLA and commercial framework
- Identify distribution service providers
- Implement selling techniques
- Assist with formulation of Marketing and sales strategies
- Unlock the potential of Last Mile Solutions Business Unit
- Improved business negotiation strategies and tactics.
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Created presentations to attract new business opportunities.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Collaborated with marketing team members to design promotional materials.
- Organized meetings between senior management and prospective customers.
Transport Operations Manager
Media24 Pty Ltd
Midrand
2021.06 - 2022.06
- Own and drive the operations of M24 Logistics various distribution channels
- Focus on understanding, reporting, monitoring and improving operational metrics and ultimately the service to our clients through partnering with stakeholders internally and external.
- Manage stakeholders,operations partners and transportation carriers (national/ regional and international service providers)
- Improving systems, tools, and processes, as well as increasing the scope of service offering, finding innovative new ways to reduce last mile delivery costs and enhance consumer experience
- Key Responsibilities:
- Strategically plan and manage logistics to drive superior customer experience at optimal costs through customer needs analysis.
- Leading the scale up and expansion of last mile footprint
- Track order fulfillment timeline variances identify failures and miss SLAs, provide detail of route cause and trends for
- Monitor competitor and international best practice
- Expand return processing service
- Own the daily operations of all M24 logistics distribution channels focusing on cost and performance matrix
- Develop and execute an annual budget including expense and forecasting for distribution planning, cost controls and revenue achievement according to productivity objectives for operational efficiency
- Manage monthly/quarterly business reviews with freight forwarding partners and audit billing to ensure accuracy
- Identify gaps in performance and build and communicate operating plans to optimize operations
- Find innovative solutions to problems with challenging cross functional dependencies
- Drive continuous improvement culture
- Research scope and oversee implementation of system enhancements of logistics management software
- Manage and report on goals/metrics to reduce poor customer experience mixed SLAs
- Relationship:
- Maintain highest ethical integrity, working with external third parties' suppliers
- Partner with external shipping and logistics suppliers to be the voice of M24 logistics in all third party and manage transportation solutions.
Logistics Manager
Waterlight Logistics Pty
Midrand
2020.02 - 2021.05
- Manage staff productivity and improve efficiencies.
- Ensure that the transport operations and supply chain management strategies where well aligned with the overall business strategy
- Minimize operational costs whilst maximizing customer satisfaction, operational efficiency, and financial returns
- Key Responsibilities:
- Manage, monitor, and report on operational activities to maximize operational performance
- Building financial models to support the implementation of the overall business strategies and goals
- Establishing contracts with suppliers to ensure long term supply and price stability
- Negotiating with key stakeholders to maintain good relationships and sound contract management
- Oversee daily activity of the operational staff consisting of site managers, and admin staff
- Managing the end-to-end business process to ensure that each team is working efficiently
- Monitoring operational costs and expenditure to ensure adherence to procurement policies and procedures
- Prepare budgets, schedules and other organizational reports as needed
- Control distribution of team workloads to meet goals and deliverables
- Direct and oversee performance of outsourced third-party logistics providers
- Manage logistics documents for invoicing and business process management
- investigate and plan the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security
- arrange appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination
- negotiate contracts, transportation and handling costs
- obtain, check and prepare documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes
- Offer consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units
- Arrange insurance and assist the client in the event of a claim
- Arrange payment of freight and other charges or collection of payment on behalf of the client
- Use e-commerce, internet technology and satellite systems to enable real-time tracking of goods
- Arrange air transport for urgent and high-value freight and managing the risk door-to-door
- Act as broker in customs negotiations worldwide to guide the freight efficiently through complex procedures
- Deal with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies
- Arrange courier and specialist hand-carry services
- Maintain communication and control through all phases of the journey, including the production of management reports and statistical and unit-cost analysis
- Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
- Manage staff or oversee specialist activities
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
Cappello
Kempton Park
2017.03 - 2019.12
- Support the operations of the franchise and to continuously develop and monitor the business systems, products and services that make the franchised business a success
- Key Responsibilities:
- Manage both the cost and revenue factors, which included responsibilities such as:
- Inventory management
- Cash flow and financial management
- HR management
- Marketing and advertising
- Buying and supplier management
- Facilitating on the job training for 550 hospitality students
- Franchisee management
- Facilities maintenance and continuous improvement
- Customer relations and service excellence
General Manager- Transport
Everam Media Pty
Midrand
2014.10 - 2017.02
- Leading participant in the establishment, negotiation and the implementation of Service Level Agreements, RFP/RFQ and NEC contracts
- Participating in the marketing and tendering processes of the business
- Performing periodic demand planning with customers, ensuring stock availability, and collaborating with suppliers for demand management to ensure adherence to contractual delivery lead times
- Tracking and monitoring order management system to identify bottlenecks and ensure customer service level targets are met i.e., product quality; delivery lead times and customer queries are resolved timorously
- Continuously monitoring order cycles to improve business processes and build efficiency in bulk supply and delivery
- Monitor and implement supply chain management strategies to curb day to day costs and maximize efficiency of operations
- Preparation of cost and management budgets, schedules and other organizational reports as needed
- Directing and coordinating the distribution of products to customers nationwide
- Maintain relationships with Agents, SARS Customs, Service Providers (Internal & External) and clients.
- Manage and Control the forwarding/receipt of inbound and outbound cargo's documentation
- Liaise and negotiate with statutory bodies to ensure effective finalization of the documentation process's
- Manage the C&F team and ensure they are all up to date on new statutory requirements
- Clearing documentation for road freight
- Management Reports
- Drive and manage profitable and consistent commercial retention , new business development and growth initiatives
- Identify staff development/training needs and constantly ensure high levels of staff motivation and enthusiasm
- Ensure the effective running and coordination of the Forwarding and Clearing Compliance Manager Operational function
- Ensure that all relevant policies and procedures are adhered to
- Maintain client satisfaction through cooperation with allied disciplines (entries, invoicing, customs, transporters)
- Ensure client communication is effective and efficient in all departments within branch
- Managing and controlling the forwarding/receipt of inbound and outbound cargo's documentation.
- Liaising and negotiating with statutory bodies to ensure effective finalization of the documentation process.
- Clearing documentation and processes for road freight to Botswana, Namibia, Swaziland and Lesotho.
- Experience in Customs Clearing & overall Clearing & Forwarding processes.
Project Manager
Niwanati Commercial
Sunninghill
2013.08 - 2014.08
- Developed and implemented a project strategy for the organization's participation in the Eskom Solar Renewable Energy Program
- Planning, coordinating, and implementing the installation of 2000 solar water heating units in Gauteng within a limited time frame
- Negotiation for contracting with the City of Johannesburg
- Facilitated the acquisition of funding with SEFA
- Developed and implemented a supply chain management plan
- Driving down product acquisition and installation cost
- Developed a business process and measurable performance outputs
- Provided leadership and direction to the management team
- Managed relationships with key stakeholders i.e
- Suppliers, local council, Eskom, Deloitte and SEFA
- Developed and implemented a solution for tracking and measuring daily project progress
- Facilitated the completion and close out of all installation projects in 4 sites
Graduate
Eskom Holdings SOC
Sunninghill
2011.05 - 2013.06
- My primary responsibility as a GIT was to gain workplace experience, training and to undergo various assessments for the role of finance controller in the cost and management finance department
- Key responsibilities included gaining an overall understanding of the Eskom Business processes and understanding the role of the Finance department of the Primary Energy Division
- Preparation and presentation of month end performance to finance manager
- And other department heads i.e
- Procurement manager
- Management of invoices: payment, assessment and sign off
- Supplier communication and stakeholder management meetings
- Collaborating with multiple departments
- Responsible for coal account
- Conclusion of monthly activities and reports using sap system
- Audit liaison for interim audits and annual financial audits
- Primary energy finance department (logistics controller)
- Contract management for Eskom primary energy division with road
- Transporters and rail company (Transnet) for the transportation of coal
- Month end reporting
- Invoicing: payment processing, assessment and sign off
- Supplier communication and stakeholder management meetings
- Month end presentation on performance
- Conduct Vehicle vetting for SHEQ compliance
- Account management
Education
Post graduate Diploma - Business Administration
Milpark Business School
Johannesburg, GPMay 2023
Baccalaureus - Technologiae Business Administration
University of Johannesburg
December 2013
National Diploma - Financial Information Systems
University of Johannesburg
JohannesburgDecember 2010
E-Business And E-commerce
University of Pretoria
Online2023-11
Certificate in Economics and Finance -
Tshwane University of Technology
Tshwane2007
Grade 12 -
Liberty Christian College
2006
Skills
- Business development
- Negotiation
- Market and competitive analysis
- Administrative leadership
- Analysis And Reporting
- Strategic planning
- Analytical thinking
- Presentation
- Strategic Partnerships
- Relationship Development
- Customer Service
- Performance Goals
- New Business Development
Accomplishments
- Awarded performance shares by Naspers in 2022
- Awarded company shares by Everam Media 2016
Timeline
Last Mile Business Development Manager
M24 Logistics (Media24 Pty Ltd)
2022.06 - 2023.06
Transport Operations Manager
Media24 Pty Ltd
2021.06 - 2022.06
Logistics Manager
Waterlight Logistics Pty
2020.02 - 2021.05
General Manager
Cappello
2017.03 - 2019.12
General Manager- Transport
Everam Media Pty
2014.10 - 2017.02
Project Manager
Niwanati Commercial
2013.08 - 2014.08
Graduate
Eskom Holdings SOC
2011.05 - 2013.06
Post graduate Diploma - Business Administration
Milpark Business School
Baccalaureus - Technologiae Business Administration
University of Johannesburg
National Diploma - Financial Information Systems
University of Johannesburg
E-Business And E-commerce
University of Pretoria
Certificate in Economics and Finance -
Tshwane University of Technology
Grade 12 -
Liberty Christian College
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