Sphiwe Tshehla
KATLEHONG
Summary
Driven Quality Assurance and Credit Analyst at FNB, I leveraged data analysis and teamwork to enhance QA processes and credit risk assessments, achieving streamlined operations and improved customer satisfaction. My expertise in quality processes and decision-making significantly contributed to project alignment and efficiency, embodying a proactive and results-oriented approach.
Overview
17
17
years of professional experience
Work History
Quality Assurance Analyst
FNB
09.2017 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Credit Analyst
FNB
07.2007 - 08.2017
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Assessed credit risk and analyzed financial statements.
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Analyzed credit scores to determine borrowers' creditworthiness.
Education
Certificate In Risk Management - Risk Management
University of South Africa
Pretoria 09.2015
National Diploma In Cost And Management Accounting -
Vaal University of Technology
Vereening03.1999
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Call Monitoring
- Teamwork and Positive Attitude
- Decision-Making
Timeline
Quality Assurance Analyst
FNB
09.2017 - Current
Credit Analyst
FNB
07.2007 - 08.2017
Certificate In Risk Management - Risk Management
University of South Africa
National Diploma In Cost And Management Accounting -
Vaal University of Technology
Similar Profiles
Jerome James SwartlandJerome James Swartland
Financial Manager 1 (FNB Cash Investments) at FNBFinancial Manager 1 (FNB Cash Investments) at FNB
SHIRINDA MIXO CONCIOUSSHIRINDA MIXO CONCIOUS
FirstJob Learner at FNBFirstJob Learner at FNB
Ria SmithRia Smith
Relationship Analyst at FNBRelationship Analyst at FNB