Sphiwe Khoza
Bachelor In Businesses Administration
Johannesburg
Summary
A dynamic leader with a proven track record at Estee Lauder Companies, I excel in strategic management and exceptional customer service, driving significant business growth. Skilled in team training and business performance review, I have consistently achieved and surpassed sales targets through innovative strategies and outstanding client relations, fostering both staff motivation and customer satisfaction.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Corporate Counter Manager
Estee Lauder Companies
08.2017 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Motivating staff and managing the business effectively
- Gaining rankings and maintaining growth in the business
- Ensuring proper strategies are implemented to achieve monthly , quarterly and fiscal sales target
Fragrance Specialist
Stuttafords /L’Oreal
01.2016 - 08.2017
- Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
- Utilized effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
Sales Associate
Samsung
03.2015 - 01.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Hi Tech and Cellular Specialist
Quest Staffing Solution
02.2013 - 02.2015
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Education
Bachelor In Businesses Administration - Business Administration And Management
Richfield Private Institution
Johannesburg Skills
Team Training
Business performance review
Exceptional customer service
Goal Setting
Strategic management
Certification
Business administration level 4
Timeline
Business administration level 4
10-2023
Business administration level 3
07-2021
Corporate Counter Manager
Estee Lauder Companies
08.2017 - Current
Fragrance Specialist
Stuttafords /L’Oreal
01.2016 - 08.2017
Sales Associate
Samsung
03.2015 - 01.2016
Hi Tech and Cellular Specialist
Quest Staffing Solution
02.2013 - 02.2015
Call Centre Training Course
02-2011
Computer Literacy
10-2010
Bachelor In Businesses Administration - Business Administration And Management
Richfield Private Institution