Summary
Overview
Work History
Education
Skills
Education
Work References
Personal Information
Timeline
Generic
SPHESIHLE ZINHLE DLAMUKA

SPHESIHLE ZINHLE DLAMUKA

135 Troye Street Pretoria

Summary

Professional hospitality expert with background in front desk operations and guest relations. Skilled in managing reservations, handling customer inquiries, and providing exceptional service. Strong focus on teamwork and adaptability, ensuring smooth daily operations and high guest satisfaction. Known for reliability, communication skills, and ability to thrive in dynamic environments.

Experienced with managing front desk operations and delivering exceptional guest services. Utilizes effective communication and problem-solving skills to ensure guest satisfaction. Track record of maintaining organized and efficient front desk procedures.

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

10
10
years of professional experience
2
2

English n isiZulu

1977
1977
years of post-secondary education

Work History

Hotel Receptionist

Summit
05.2024 - 04.2025

Office Administration

Thekwini College Centec Campus
11.2021 - 10.2022

Field Agent

Harambee
06.2015 - 12.2017

Education

Matric - English, IsiZulu, Agricultural Science, Physical Science, Life Orientation, Life Science

King Zwelithini High school

NQF L4 - Transport and Logistics

Thekwini Tvet College

Diploma - Human Resources Management

Central Technical College
Durban
01.2014 - 12.2020

Skills

Computer literacy (MS Word, MS Excel, MS Outlook, PowerPoint)

Education

King Zwelithini High school, National Senior Certificate, English, IsiZulu, Agricultural Science, Physical Science, Life Orientation, Life Science, 12/2012, Thekwini Tvet College, Transport and Logistics, NQF L4, 2020

Work References

  • Tokollo Segolela, General Manager,0766985077
  • Pearl Molefe, Senior Administration, 031 203 5500, 079 590 4601
  • Zinhle Buthelezi, Sourcing Administration, 031 831 8200, 079 048 3672

Personal Information


  • Ethnicity: African
  • Criminal Record: None
  • Date of Birth: 03/24/93
  • Gender: Female
  • Marital Status: Single

Timeline

Hotel Receptionist

Summit
05.2024 - 04.2025

Office Administration

Thekwini College Centec Campus
11.2021 - 10.2022

Field Agent

Harambee
06.2015 - 12.2017

Diploma - Human Resources Management

Central Technical College
01.2014 - 12.2020

NQF L4 - Transport and Logistics

Thekwini Tvet College

Matric - English, IsiZulu, Agricultural Science, Physical Science, Life Orientation, Life Science

King Zwelithini High school
SPHESIHLE ZINHLE DLAMUKA