Dynamic sales consultant with over 7 years of experience in driving revenue growth and building customer relationships. Proven track record of exceeding sales targets and delivering exceptional customer service. Results-oriented sales consultant with a passion for providing exceptional customer service and a strong ability to identify and meet client needs. Experienced in B2B sales, with a focus on developing strategic partnerships. Motivated and professional sales consultant with a passion for selling and a commitment to achieving exceptional results. Strong communication skills and a proven history of successfully managing complex sales cycles.
Hi, I’m
SPHELELE NJAPHA
Sales consultant
halfway house gardens,GP
Summary
Overview
21
years of professional experience
2
Certificates
2
Languages
Work History
Clientele Office Park
Telecommunications Operator
08.2025 - Current
Job overview
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Efficiently managed resources, utilizing appropriate staffing levels based on anticipated call volumes and demands.
Saya Recoveries
Debt Collector
03.2025 - 08.2026
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- familiar with excalibur software; experienced in bookkeeping, including recording transactions, reconciling accounts, and maintaining financial records.
Nova Connect [Absa Bank Insurance]
Sales Consultant
02.2025 - 03.2026
Job overview
- Selling and advising on Absa Insurance products, includes household content and building insurance.
- Meeting and exceeding targets
- Cross-selling and Up-selling
- Handling customer queries and complaints
- Retaining clients
- Providing financial advice
Onpoint Management Solutions
Credit Control Officer
01.2022 - 12.2024
Job overview
- Managed accounts receivable processes, ensuring timely collection of outstanding invoices
- Implemented effective credit assessment procedures, reducing bad debt by 20%
- Collaborated with sales teams to assess customer creditworthiness and develop payment plans
- Conducted follow up on outstanding payments
- Invoicing clients
- Submitting Tender documents
- Subar Tender documents
- Attend to incoming calls from customers
- Assist walk in customers
- Order office stationary
African Bank
Sales Consultant
11.2013 - 02.2018
Job overview
- Contacting clients for loan processing, assisting clients with filing of application forms, confirming of clients details. Receptionist, admitting of clients queries and liaise with customerservice and applications department, going out on leads to make loan applications
Master Care (Earlybird)
Sales Consultant
02.2013 - 11.2013
Job overview
- Contact potential clients to expand customer base, sell different types of insurance care plans for household appliances, maintain electronic policy records. Handle policy claim features for various policies, including household cattle claims. FINANCIAL SALES CONSULTANT Africanbanks (Gauteng) - Midrand Duties in contacting customers for loans and credit cards, identify and meet customer needs. Make educate customers on the best products that they need. And make sales calls to existing and potential customers to check their needs. Achieving sales goals and marketing strategies and exceeding sales goals.
Bayport Financial services
Sales Consultant
02.2007 - 05.2008
Job overview
- Referring the company's products and services and solutions that the company manufactures. Maintain and grow a strong client base and find new business opportunities and maintain a healthy pipeline for future deals. Respond to new and current client base regarding complaints and service overview.
- Successfully increased sales revenue by 25% through targeted marketing strategies and customer engagement techniques
- Developed and maintained strong relationships with key clients, resulting in a 30% boost in repeat business
- Conducted market research to identify new sales opportunities and stayed abreast of industry trends
Harbour View Hotel
Receptionist
06.2006 - 12.2006
Job overview
- Answering phones, Contacting clients to improved service delivery
Nedbank
Sales Consultant
03.2005 - 04.2006
Job overview
- Contacting customers and ensuring quality service delivery and customer retention, handling petty cash, room bookings, etc.
- Increased daily sales targets by an average of 15% through effective negotiation and closing techniques
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly
Education
Damelin College
Diploma from Marketing & Business
University Overview
Damelin College
National Diploma from Secretarial Studies
University Overview
Lugobe High School
Matric
University Overview
Skills
Microsoft Office (MS Word & Excel)
Internet & E-mail, PC skills
Social Network
Windows PowerPoint
excalibur software
experienced in bookkeeping
including recording transactions
reconciling accounts, and maintaining financial records
Certification
Employee of the month
Timeline
Telecommunications Operator
Clientele Office Park
08.2025 - Current
Debt Collector
Saya Recoveries
03.2025 - 08.2026
Sales Consultant
Nova Connect [Absa Bank Insurance]
02.2025 - 03.2026
Credit Control Officer
Onpoint Management Solutions
01.2022 - 12.2024
Sales Consultant
African Bank
11.2013 - 02.2018
Sales Consultant
Master Care (Earlybird)
02.2013 - 11.2013
Sales Consultant
Bayport Financial services
02.2007 - 05.2008
Receptionist
Harbour View Hotel
06.2006 - 12.2006
Sales Consultant
Nedbank
03.2005 - 04.2006
Damelin College
National Diploma from Secretarial Studies
Lugobe High School
Matric
Damelin College
Diploma from Marketing & Business
LANGUAGES
Isizulu | Native
English | Advanced