Spencer Kudakwashe Dube
Johannesburg,GP
Summary
Seasoned waitstaff professional with a proven track record at Fireroom, adept in guest relations management and upselling techniques. Leveraged food safety understanding and relationship management skills to significantly increase sales and customer satisfaction. Excelled in high-volume dining settings, consistently maintaining top-notch service standards and food presentation, resulting in numerous customer commendations and a notable boost in walk-in business.
Overview
10
10
years of professional experience
Work History
Waiter
Fireroom
01.2018 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitstaff
Wasabi
01.2015 - 11.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Bussed and reset tables to keep dining room and work areas clean.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Muchemwa High School
Mhondoro12.2010
Skills
- Guest Relations Management
- Food inspection
- Order Management
- Food safety understanding
- High-volume dining
- Food spoilage prevention
- Banquet Coordination
- Wine service
- Cash Handling
- Daily specials memorization
- Table Setting
- Quality Control
- Item promotion
- Upselling techniques
- Compliance standards
- Menu presentation
- Fine Dining
- VIP support
- Dining area maintenance
- Regulatory Compliance
- Wine Knowledge
- Wine pairing
- Relationship Management
- Bill computation
- Bar terminology
- Food and beverage pairings
- Order Taking
- Sales Techniques
- Tableside Service
- Professional Appearance
- Salesmanship
- Food presentation
- Order Accuracy
- Menu Memorization
Timeline
Waiter
Fireroom
01.2018 - Current
Waitstaff
Wasabi
01.2015 - 11.2017
High School Diploma -
Muchemwa High School
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