Spencer Mungoyo
Midrand
Summary
Experienced IT Support Technician with over 8 years in delivering first- and second-line technical support. Specialises in troubleshooting hardware and software, managing enterprise printing systems, and maintaining secure IT infrastructure. Focused on minimising downtime and enhancing system performance.
Overview
10
10
years of professional experience
Work History
TIER 2 IT Support & Printer Technician
FIRST TECHNOLOGY (Pty) Ltd
03.2018 - 02.2026
- Provided comprehensive IT support to end-users, resolving hardware, software, and system issues, including AD unlocking and password renewals.
- Repaired and maintained desktops, laptops, and printers to ensure optimal functionality.
- Managed enterprise printing services using PRINT FLEET and DEVICE UNI software
- Certified and excellent in fixing HP, Samsung, OKI and Lexmark Printers. Preventive maintenance and changing toner cartridges.
- Performed repairs and maintenance on Zebra label printers to ensure operational efficiency.
- Configured and set up emails and O365 for users to ensure seamless communication.
- Installed and maintained applications in remote sites/ stores using Manage Engine Endpoint Central as well as onsite PCs
- Installed and configured business software, SAP, FIORI, PRINT FLEET, UNI CAST & DEVICE UNI
- Configured and set up Zebra Memor 10 handheld scanners for efficient data collection.
- Installed servers, switches, and access points to enhance network infrastructure.
IT Support Technician
DT Holdings
06.2016 - 01.2017
- Provided daily helpdesk support, resolving technical incidents to minimise downtime.
- Facilitated deployment of IT equipment by setting up devices and verifying functionality.
- Installed operating systems and configured application software.
- Maintained IT infrastructure, ensuring system security through effective antivirus management.
Education
Diploma in information technology - LEVEL 5, Windows operating system, MS powerpoint, word, excel and access, business information systems
Diploma in PC hardware and maintenance - LEVEL 5, PC hardware fundamentals, operating system installation and configuration, pc maintenance and troubleshooting, networking basics
CISCO INTRODUCTION TO CYBERSECURITY - Cybersecurity fundamentals, Threat and attack techniques, Protecting data and privacy, Organizational security, Careers and ethics in cybersecurity
CISCO NETWORKING BASICS - Networking fundamentals, Network models and communication, Configuring and managing networks, Network services and security, Career and practical skills
Skills
- IT Infrastructure Support
- Technical troubleshooting
- Software installation
- Network support
- Systems configuration
- Printer repairs and maintenance
- Equipment maintenance
- Problem solving
- Client interaction
- Team collaboration
- Customer Service
- Adaptive communication
Timeline
TIER 2 IT Support & Printer Technician
FIRST TECHNOLOGY (Pty) Ltd
03.2018 - 02.2026
IT Support Technician
DT Holdings
06.2016 - 01.2017