Soyisile Khalo
Manager, Relationship, Entrepreneur
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Manager, Enterprise Banking, Enterprise Direct
The Standard Bank Of South Africa
11.2023 - Current
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
Manager, Relationship, Entrepreneur
The Standard Bank of South Africa
08.2022 - 11.2023
- To manage and grow a portfolio of Entrepreneur Business Banking clients with a turnover of between R5 million to R20 million.
- To establish, maintain and retain relationships with internal and external stakeholders.
- Work within the ecosystem framework to maximise client value creation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Mapped income generating strategies to grow revenue.
- Worked with borrowing clients to procure updated financial information on an ongoing basis for the timeous review of facilities.
- Providing excellent customer service which results in obtaining more referral business.
- Managed and motivated employees to be productive and engaged in work.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Networked to identify potential new clients and expand geographic territories.
Business Banker; Enterprise Direct
The Standard Bank of South Africa
04.2018 - 08.2022
- To manage and grow a portfolio of start up Business Banking clients with a turnover of between R0 to R5 million.
- Maintained up-to-date knowledge of competitors' products.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Discussed financial options with clients and provided informed suggestions.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Small Enterprise Support Officer, Business Banking
The Standard Bank of South Africa
04.2016 - 04.2018
- Supported in the absence of Business Bankers that were on leave (sick, maternity, annual etc.) by managing and growing the portfolio. I was the main point of contact for clients in the the absence of the Business Bankers. I carried through all of the responsibilities of the Business Bankers.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Supported Account analysts that were on leave (sick, maternity, annual etc.) by being the main support for Business Managers. Ensured that all the admin and risk aspects of the portfolio were attended to. I was the main office based point of contact for clients.
- Maintained and exceeded some of the allocated budgeted targets sales in the periods that I was assisting in the portfolio.
- Provided excellent customer service where clients had a point of contact in the absence of the Business Bankers and/or Account Analysts.
- Maintained up-to-date knowledge of competitors' products.
- Streamlined processes to maximize operational results.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Team Leader Tellers
The Standard Bank of South Africa
05.2015 - 04.2016
- Managed a Team of 6 Tellers and an ATM Custodian.
- Ensured the Cash Management of the branch in the Tellers department and the ATM's is compliant and well managed.
- Oversaw the daily balancing of the ATM's and the General Ledger accounts.
- Oversaw the receipt and disbursement of cash to clients, between tellers and to SBV cash management services.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Observed packing operations to verify conformance to specifications.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Enquiries Consultant
The Standard Bank of South Africa
04.2014 - 05.2015
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Analyzed problematic areas to provide recommendations and solutions.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Passed leads to the relevant department following customer interactions.
Teller, Enquiries and Service Consultant Casual
Quest Recruitment Services
08.2012 - 04.2014
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Documented payment details and personal information on customer accounts.
- Provided information about service procedures and expected timelines.
- Generated Sales leads and passed them through to the relevant departments.
Education
Bachelor of Accounting Sciences (BCompt) - Accounting
University of South Africa
Pretoria 06.2012 - 10.2020
FAIS RE 5
Moonstone
Johannesburg 04.2001 -
Skills
Communication
Timeline
Manager, Enterprise Banking, Enterprise Direct
The Standard Bank Of South Africa
11.2023 - Current
Manager, Relationship, Entrepreneur
The Standard Bank of South Africa
08.2022 - 11.2023
Business Banker; Enterprise Direct
The Standard Bank of South Africa
04.2018 - 08.2022
Small Enterprise Support Officer, Business Banking
The Standard Bank of South Africa
04.2016 - 04.2018
Team Leader Tellers
The Standard Bank of South Africa
05.2015 - 04.2016
Enquiries Consultant
The Standard Bank of South Africa
04.2014 - 05.2015
Teller, Enquiries and Service Consultant Casual
Quest Recruitment Services
08.2012 - 04.2014
Bachelor of Accounting Sciences (BCompt) - Accounting
University of South Africa
06.2012 - 10.2020
FAIS RE 5
Moonstone
04.2001 -
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