Sophy Nomadlozi Motau
Kempton Park
Summary
Customer-focused professional with extensive experience in delivering outstanding support. Skilled in managing inquiries and resolving complaints while fostering positive client relationships. Strong communicator with a commitment to customer satisfaction, capable of thriving in fast-paced environments and effectively multitasking.
Overview
5
5
Languages
2
2
years of post-secondary education
16
16
years of professional experience
Work history
Warehouse assistant
The Scientific Group
Gauteng, South Africa
2026.05 - Current
- Sorted incoming products for efficient storage and distribution.
- Assured accurate inventory with regular stock checks.
- Managed documentation for smooth record keeping.
- Assisting customers by handling queries efficiently.
- Picked, packed and dispatched consignments for timely deliveries.
- Monitored fridge temperature to ensure optimal storage conditions for perishable goods.
- Filed accurate paperwork for up-to-date records.
- Reconciled stock counts for complete inventory records.
Customer Service Specialist
Ottobock Prosthetic and Orthotics supplier
Midrand
2025.07 - 2025.12
- Creating quotation and processing orders on exact system ERP.
- Assisting client telephonically as well as walk –in client
- Invoicing orders daily Building client relationships by excelling in customer service
- Informing client on orders that are unable to be fulfilled
- Inform client about back-order report
- Prepare daily back-order report
- Responsible for achieving quote as set out by CRM, in orders, quotation, upsells and courtesy calls.
- Query resolution related to customer issues
Sales Co Ordinator/Customer service
The Scientific Group
Northriding
2022.07 - 2025.07
- Provide excellent customer service to both internal and external customers.
- Sales Support and co-ordination.
- Effective billing with minimum credits processed.
- Process orders on Syspro.
- Assist Sales Specialists; Product Managers and Sales Managers with their requirements as they relate to Sales issues.
- Communicate queries timeously and efficiently to relevant persons.
- Adhere to ISO procedures and SOPs. (Training of procedures) General administrative work Back-order report checked daily.
- Chasing ETAs with Purchasing Department.
- Manage movement of shipments out of the country in accordance with organizational procedures and comply with relevant local and international law processes.
- Ensuring shipping documents are prepared according to LC (Letter of Credit) requirements.
- Ensure customers are fully informed of the progress of their shipment or possible delays.
- Calling customers (e.g., finding out if delivery was received).
- Check delivery report from couriers daily.
- Assist sales staff with quotations.
- To confirm deliveries of orders if outstanding for more than 3 months.
- Customer Management: Ensure that customers are informed of expected delivery dates, when requested.
- Ensure the adequate follow up on orders Manage customer query resolution process
- Inform customers by email or telephone on orders information such as estimate time of arrival (ETA) and any anticipated delays.
- Ensure to confirm product expiries with customers beforehand.
- Email customers to acknowledge orders received, confirming delivery address, contact name and number.
Sales Administrator
Hain Lifescience SA (Pty) Ltd
Woodmead
2020.02 - 2022.07
- Liaising with customers and suppliers
- Sending statements to our customers
- Verification of order before processing
- Screening of orders before processing (SAP programme)
- Compiling of documents for export control before order processing
- Processing picking slips, tax Invoices, delivery notes and quotations on pastel and SAP Loading inventory items on pastel
- Loading opportunities on sales force Processing quotations on sales force, pastel and SAP
- Tender pack compilation
- Compilation of training packs for sales team
- Answering switchboard when receptionist is not in the office
- Boardroom setup when receptionist not in the office
- Conferences arrangements: from set up to employee travel arrangements
Office Administrator
Hain Lifescience SA (Pty) Ltd
Woodmead
2016.01 - 2020.02
- Checking lot numbers before the items shipped to the customers
- Answering switchboard when receptionist is not in the office.
- Preparing boardroom when receptionist is not in the office.
- Booking flights, car, and accommodation for employees
- Allocating supplier invoices for accounting purpose Handling Petty Cash
- Supervisor to the receptionist and housekeeper
- Buying company groceries
Receptionist
Hain Lifescience SA (Pty) Ltd
Woodmead
2011.01 - 2015.12
- Professionally welcome visitors
- Manage all incoming calls professionally
- Filing of all company important documents
- Copy, scanning, faxing
- Laminating and binding of manuals
- Buying stationary
- Preparing boardroom for meetings and training
- Buying groceries for the company
Education
Grade 12 - Matric
Mabusabesala High School
Mpumalanga 2010.01 - 2010.01
Programme in Business Management - undefined
UNISA
Pretoria 2020.01 - 2020.01
Customer Relationship Management - undefined
UNISA
Pretoria 2017.01 - 2017.01
Personal Assistance Diploma - undefined
Intec College
Pretoria 2014.01 - 2016.01
Professional receptionist and PA - undefined
Damelin Braamfontein
Braamfontein 2013.01 - 2013.01
IC3 Internet and computing certification -
Damelin Midrand
Midrand 2012.01 - 2012.01
Skills
- Technical Skills
- Pastel
- SYSPRO
- Exact
- SAP
- Customer interaction
- Analytical Thinking
- Problem Solving
- Conflict Management
- Relationship Building
- Verbal Communication
- Interpersonal Skills
- Soft skills
LANGUAGES
Ndebele
English
Sepedi
Tswana
Zulu
REFERENCES
- Mantombi, Maseme, Application Specialist, 082 594 8801, Hain lifescience SA (Pty) Ltd
- Samukelisiwe, Zulu, Sales Specialist, 083 592 1903, The scientific group
- Hennie, Rossouw, General manager, 072 842 0093, OttoBock South Africa
Timeline
Warehouse assistant
The Scientific Group
2026.05 - Current
Customer Service Specialist
Ottobock Prosthetic and Orthotics supplier
2025.07 - 2025.12
Sales Co Ordinator/Customer service
The Scientific Group
2022.07 - 2025.07
Sales Administrator
Hain Lifescience SA (Pty) Ltd
2020.02 - 2022.07
Programme in Business Management - undefined
UNISA
2020.01 - 2020.01
Customer Relationship Management - undefined
UNISA
2017.01 - 2017.01
Office Administrator
Hain Lifescience SA (Pty) Ltd
2016.01 - 2020.02
Personal Assistance Diploma - undefined
Intec College
2014.01 - 2016.01
Professional receptionist and PA - undefined
Damelin Braamfontein
2013.01 - 2013.01
IC3 Internet and computing certification -
Damelin Midrand
2012.01 - 2012.01
Receptionist
Hain Lifescience SA (Pty) Ltd
2011.01 - 2015.12
Grade 12 - Matric
Mabusabesala High School
2010.01 - 2010.01