Sophia Susarra (Santie) De Vos
Peronal Assistant And Office Adminastrator
Benoni
Each new day has a different shape to it. You just roll with you .
Give without remembering and receive without forgetting
Unkown
Summary
Dynamic Practice Manager with a proven track record at Goldings Orthopedic Centre, enhancing operational efficiency and patient satisfaction. Excelled in staff management and strategic planning, boosting practice performance metrics. Demonstrates exceptional time management abilities and effective communication, ensuring high levels of care and streamlined practice operations. Knowledgeable Practice Manager offering more than 8 years of experience working for several well-known orthopedics orthotic and prosthetic providers. Well-versed in referral management and handling electronic health records. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
38
38
years of professional experience
Work History
Practice Manager
Goldings Orthopaedic Centre
Benoni
02.2010 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Switchboard, petty cash, stock control, stock recon .
- Assisting the Orthotist in measuring patients.
- Consultation with patients.
- Stock control in hospitals
- Placing order on a daily basis.
- Dr rounds before and after surgery
- Managed and get authorization when needed.
- Supervised team of four office personnel.
- Supervised team of two office personnel.
- Supervised team of six office personnel.
Receptionist
Dr Kumasamba
07.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Assist Dr Kumasamba in removing of dressing of wounds.
- Remove stitches, clips do wound dressings.
- Theatre booking.
- Billing. (Medical Aid and Private
- Typing of motivational letter.
- Appointments
- Filling
- Capture of injury on duty patients.
- Receive payment of consultations.
Personal Assistant
Nestle Purina PetCare
Jet Park
01.2001 - 01.2005
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Answer all customer queries on a daily basis
- Respond to 30 emails on a daily basis
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Typing.
- Reconsolidation off Network Field marketers .
- Petty Cash recon.
- Administer leave.
- Control petrol log books for network field marketing
Sales Secretary
Pets Products
Gauteng
01.1998 - 05.2001
- Facilitated smooth transactions by accurately processing sales orders and maintaining organized records.
- Maintained comprehensive knowledge of products and services to effectively address client needs and concerns.
- Supported sales team in achieving revenue targets by providing timely assistance and resources as needed.
- Coordinated travel arrangements for sales representatives, ensuring timely attendance at important meetings or conferences.
Data Entry Clerk
Network Field Marketing
Gauteng
09.1986 - 01.1998
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Filling
- Add products to retail stores
Education
High School Diploma -
04.2001 -
- Completed Coursework: Communication with customers.
- Advanced microsoft Excel.
- Advanced Powerpoint.
- Advanced microsoft excel.
Skills
Employee performance
Timeline
Receptionist - Dr Kumasamba
07.2013 - 01.2014
Practice Manager - Goldings Orthopaedic Centre
02.2010 - Current
Hoerskool Stoffberg - High School Diploma,
04.2001 -
Personal Assistant - Nestle Purina PetCare
01.2001 - 01.2005
Sales Secretary - Pets Products
01.1998 - 05.2001
Data Entry Clerk - Network Field Marketing
09.1986 - 01.1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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