Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
Hi, I’m

Sophia Thomas

Estate Agent
Durban
Sophia Thomas

Summary

My work experience started off in 1996 , moving to Pongola which is in northern Natal and working for the then Volkas Bank. I entered the banking environment working as a consultant and the enquiries desk. All training and courses were done within the branch , banking system.

I then moved onto the Traffic/Licensing department of Pongola which serviced also the surrounding area going up to the the border between Sa and Swaziland. The department also provide fire and emergency services. Here I worked as a licensing clerk ( drivers and motor vehicles licences ) , moving up to a supervisory level training and overseeing the new candidates. I was also appointed acting head of department during a transition period in the department.

Moving to a new town I sought employment at the bank again as I could not take a transfer from one municipality to another . I took up the position as a teller and worked as a business teller within a few months. I worked as an atm custodian during the weekends and a year later got a transfer to a Durban branch. There I got to work as business /bulk and forex teller and assisted in the treasury department when short staffed .

I left South Africa in 2007 to join my husband in Nigeria where I joined an NGO called Small World run by the International Women Organization for Charity. I was chosen to head the team for the entertainment committee which produced the yearly stage show. This also meant dealing with sponsors and attending meetings with companies to generate funding. Presenting to many different countries on roadshows the concepts of that year’s theme. Conducting stage rehearsals and liaising with stage production teams .

After 16 years , I have returned to South Africa permanently and have taken up employment at Wakefields Property agency . I’ve only been with the company for two and half month and already have been recognized as agent of the month.

Im a hard worker and a fast learner . As much as I enjoy being at Wakefields, my job is commission based. I work well with others and just as well by myself. I pride myself in being professional at all times.

Overview

28
years of professional experience
1
Certification
2
Languages

Work History

Wakefields Property Agency
Bluff

Property Practitioner
01.2023 - Current

Job overview

  • Assisting homeowners sell their property and comfort them through their transition period .
  • The same goes for clients looking to buy their new home, giving them the best advise and assuring them through the whole process.
  • Ensuring all documents are completed accurately.
  • Liaise consistently with conveyancers , seller and buyer throughout the whole process.

Absa Bank
Durban

Business/ Forex Teller
08.2004 - 01.2007

Job overview

  • Educated customers on online banking and mobile banking applications.
  • Maintained friendly and professional customer interactions.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Assisted with training of new tellers on policies and procedures.
  • Referred customers to other banking departments for specialized services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Handled foreign currency exchanges with accuracy and efficiency.
  • Cross-sold credit cards, loans and other bank products.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Assisted customers with banking needs and inquiries.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Road Traffic Inspectorate /Uphongolo Municipality
Pongola

Admin/ Motor License & Vehicle License Clerk
03.1997 - 08.2004

Job overview


  • Responded effectively under high-pressure situations during peak application periods while maintaining excellent communication skills with both internal staff members and external applicants alike
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Performed routine data entry or document management.
  • Partnered with other team members to ensure that all tasks were completed on time and met quality standards, demonstrating strong teamwork skills.
  • Followed and maintained licensing policies and procedures to ensure compliance with state regulations and industry standards.
  • Responded to in-person and telephone requests for information from general public, border control and sap.
  • Updated operational records or licensing information using computer terminals.
  • Provided exceptional customer service by addressing inquiries and resolving issues related to licensing procedures promptly and professionally.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Promoted a productive work environment by keeping an organized workspace that facilitated ease of access to essential tools and resources.
  • Enhanced customer satisfaction by efficiently processing license applications and ensuring accuracy in documentation.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Volkas Bank/ Absa Bank
Pongola

Admin/Investment Consultant
03.1996 - 03.1997

Job overview

  • Managed a diverse range of client accounts, including high-net-worth individuals, families, and businesses.
  • Enhanced portfolio performance by conducting thorough research and analysis on various investment .
  • Advised clients on the appropriate product that would suit their needs.
  • Open and closed investment accounts

Education

Wakefields Property Agency
Durban

Nqf4/ Property Practitioner Licence from Property Practioner

Road Traffic Inspectorate
Pietermaritzburg

Diploma from Examiner of Motor License
07.2010

Absa Bank
Richardsbay/ Durban

In House Certification from Banking And Financial Support Services/ Forex
01.2005

Absa Bank
Pongola

In House Training from Investments
03.1996

Clairwood High Secondary
Clairwood

Matric
12.1994

Skills

Coordinating referrals

Accomplishments

I left South Africa in 2007 to join my husband in Lagos Nigeria where I joined an NGO as a volunteer . I soon became part of the committee as an Entertainment co- ordinator. My duties included creating a detailed concept for an onstage performance that would be performed by the different country’s communities within Lagos . I managed all the admin, presenting of budgets for approvals, sponsors and sponsorships. I enhanced our marketing department by providing them with a media platform on the day of the event . I also worked hand in hand with production companies for the event and lead a team of volunteers.

Additional Information

In every position I’ve worked in , I’ve shown exceptional commitment and communication skills that I’ve trained new employees.

Certification

Examiner of Drivers licences

Interests

Creating media marketing

PMU artist

Timeline

Property Practitioner

Wakefields Property Agency
01.2023 - Current

Examiner of Drivers licences

07-2010

Business/ Forex Teller

Absa Bank
08.2004 - 01.2007

Admin/ Motor License & Vehicle License Clerk

Road Traffic Inspectorate /Uphongolo Municipality
03.1997 - 08.2004

Admin/Investment Consultant

Volkas Bank/ Absa Bank
03.1996 - 03.1997

Wakefields Property Agency

Nqf4/ Property Practitioner Licence from Property Practioner

Road Traffic Inspectorate

Diploma from Examiner of Motor License

Absa Bank

In House Certification from Banking And Financial Support Services/ Forex

Absa Bank

In House Training from Investments

Clairwood High Secondary

Matric
Sophia ThomasEstate Agent