Sophia Ngobeni
62 Terrace Road, Edenvale
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Knowledgeable sales manager with a solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
17
17
years of professional experience
Work History
SALES & RENTALS MANAGER
FOCE PROPERTY INVESTMENTS
07.2023 - Current
- Oversee the processing of Sales Agreements, bond applications, the granting of site access permits, the acquisition of necessary building compliance certificates for property registration, as well as any payments related to property sales.
- Manage the purchase and registration process for all units across three developments from start to finish.
- Ensure that the office team, conveyancers, and site construction team are well-synchronized.
- Responsible for managing our property sales CRM software, including HubSpot, Property Funnels, and SIMs, which has contributed to an enhancement in both our sales leads and conversion rates.
- Manage and optimize the allocated resources, including personnel, purchasing, systems, time, and budget, to successfully meet the defined goals and deliver the expected outcomes in accordance with the specified project lifecycle for property development.
- Ensure that the deadlines for deposits, bond financing, and occupational rent are either met or extended as necessary.
- Manage property valuations and facilitate the pre-inspection and handover processes for a total of 400+ apartments, as well as provide after-sales customer support
- Compile, document, and maintain all pertinent project documentation to ensure effective project delivery and adherence to audit and council approval requirements. Thank you!
- Ensuring FICA and POPIA compliance
- Query resolution and escalation
- Handle office admin, including cost control and organizing fun activities for staff
- Track and manage the sales pipeline, providing regular reports on performance and identifying areas for growth
- Developing and implementing sales processes for sales teams
- Prepare and manage application forms, lease agreements, and related documentation
- Ensure compliance with POPI requirements and obtain necessary approvals
- Launch quality assurance practices for each phase of development
- Update leasing notes on MDA/MRI, monitor progress, and maintain tenant files in accordance with POPI
- Manage the end-of-lease process for vacating tenants
- Update vacancy information on MDA/MRI
- Handle inquiries, show potential tenants’ available spaces, and contribute to leasing brochures
- Respond promptly to tenants, and service providers
- Address queries related to rental charges, maintenance, and other financial matters.
- Address reconciliations quickly by processing adjustments and making sure credits or refunds are issued on time
- Set suitable rental prices by performing market analysis, assessing expenses, and factoring in profit objectives
- Monitor and manage rental payments and debtor accounts, including legal processes.
- Handle creditor invoicing, and payment processing.
- Ensure all renewals and new leases are timeously negotiated and professionally compiled.
- Ensure leases are accurately prepared and signed off.
- Load recoveries for items per Lease Agreement.
- Update market rentals on MDA by the last day of each month.
- Interview, qualify and place tenants.
- Report monthly on variances, accurately and in time.
- Review of arrears reports and provide support to the credit control team by minimizing rental arrears and coordinate legal proceedings for defaults.
- Provide input and manage the budget expenses in the committed time frames
- Control costs to keep business operating within budget and increase profits.
- Maximize rental income through effective tenant management including placement, retention, and eviction processes
- Lead initiatives to optimize processes, adopt technology solutions, and apply best practices to improve operational efficiency and effectiveness
- Organize and manage property-related systems for smooth operations.
- Develop and maintain relationships with customers and suppliers through account development.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improve marketing to attract new customers and promote business.
- Cross-train existing employees to maximize team agility and performance.
- Reduce operational costs through comprehensive process improvement initiatives and resource management.
- Manage and motivate employees to be productive and engaged in work.
- Build high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Establish performance goals for employees and provided feedback on methods for reaching those milestones.
- Establish team priorities, maintained schedules and monitored performance.
- Conduct training for staff on an ongoing basis.
- Build, lead, and inspire a dynamic team of property sales agents, fostering a culture of excellence and high performance
SALES MANAGER
FOCE PROPERTY INVESTMENTS
11.2018 - Current
- Training & Induction of current administrative staff, sales consultants and show guards.
- Overseeing and management of sales consultant team consisting of 6 team members for 3 property developments
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offer insight into best remedy.
- Ensure that all 11 show units are in pristine condition prior to show days
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
- Sales inquiries
- Weekly sales reports
- Project snagging
- Handle customer relations issues, enabling quick resolution, and client satisfaction.
- Develop comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborate with marketing team to create targeted promotional campaigns, driving customer engagement and sales growth.
- Lead a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
TRANSACTION COORDINATOR
RE/MAX CENTRAL
08.2014 - 05.2018
- Primary contact for all property sales enquiries & queries
- Maintaining the company’s database on all purchased properties and cancelled offer to purchase contracts
- Processing agents commission analysis & agents commission payouts on registered deals and maintaining an electronic & hardcopy HR filing system for all agents.
- Compiling financial & non-financial reports for senior management and assisted with sales agreement audits.
- Invoice generation and payment follow up on commission
- Ensuring that all sales & lease agreements have FICA documentation as required by the Financial Intelligence Centre
- Tracking of Real Estate Agents performance and adjusting agent’s pay scale accordingly
- Assist in property management tasks for agents such as preparing and sending out Tenant’s delinquency letters
- Liaise with project stakeholders on an ongoing basis
- Track property sales and rental milestone and deliverables
- Promoted from a rental administrator to a transaction coordinator a year after joining the company
- Training and induction of the then appointed rental administrator
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Improved overall efficiency of the office by creating templates and checklists for recurring tasks in the transaction process.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Financial administration (Credit checks (TPN), reconciling payments daily, capture all debit and credit notes, invoicing, process tenant deposit refunds, handle deposit refunds (PayProp).
- Mandate & Lease renewals, manage renewal process, update PayProp system with new information.
- Gathered and uploaded monthly levy accounts and rates accounts to PayProp for payment. Collect water, refuse, and sewerage bills and invoice tenants accordingly. Upload maintenance invoices to PayProp as well. Charge any tenant penalties imposed by the Body Corporate. Determine which accounts are being paid on behalf of the landlord and process payments. Send monthly statements to the landlord and provide tenants with their monthly statements and invoices.
- Kept stakeholders informed about progress updates regularly through clear communication channels such as email or phone calls.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
- Worked effectively in fast-paced environments.
SALES CONSULTANT
123 (AAA) CASHLOANS
10.2011 - 07.2014
- Client liaison and clerical duties
- Screening of clients and pre-loan vetting process, pre-qualification and loan granting
- Payment reconciliation and debt collection
- Petty cash control
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in traffic
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
HR ASSISTANT CLERK
THE WORKFORCE GROUP
05.2008 - 06.2011
- Assist in the compilation of job offers, employment appointment and termination packs
- Job advertisements & job applicant’s pre-employment screening including drug testing, criminal, credit & reference checks and shortlisting for interviews
- Processing, verifying and maintaining personnel information
- Vacancy classification into pay grade levels to codify pay structures
- Assisted in organizing employee wellness initiatives
- Assisted in communicating employee benefits and responsible for the capturing of employee benefit enrolments
- Processing Timesheets for payroll purposes, leave capturing and tracking using TimeZone Workforce Management System
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Responded to employee inquiries regarding benefits and other HR topics.
- Updated and maintained employee attendance records.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Answered and redirected incoming phone calls for office.
- Coordinated employee relocation processes.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep company materials free of grammar errors.
- Assisted with onboarding of new employees.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Optimized office space usage, arranging workstations to maximize productivity.
Education
LLB DEGREE - Bachelor of Laws
UNISA
10.2024
NQF LEVEL 6 CERTIFICATE - HR MANAGEMENT
CENTRAL JOHANNESBURG COLLEGE
12.2009
SENIOR CERTIFICATE -
P.T. XULU HIGH SCHOOL
01.2006
Skills
- Strategic planning
- Process orientation
- Detail orientation
- Accuracy
- Effective prioritization
- Analytical decision-making
- Effective communication
- Leadership skills
- Time management
- Delegation
- Client-centric
- Business acumen
- Initiative
- Solution-oriented
- Confidentiality
- Discretion
- Persuasion
- Influence
- Relationship building
- Networking
References
- Anne V.D. Merwe, Admin Manager, +27 78 634 6461 / +27 11 540 2660
- Lynnette Rusinga, Branch Manager, +27 74 298 9079
- Riaan Marais, Operations Manager, 079 514 2987 / +27 11 573 3940
Personal Information
- License: Code 10 Driver’s License
- Gender: Female
- Nationality: South African
Timeline
SALES & RENTALS MANAGER
FOCE PROPERTY INVESTMENTS
07.2023 - Current
SALES MANAGER
FOCE PROPERTY INVESTMENTS
11.2018 - Current
TRANSACTION COORDINATOR
RE/MAX CENTRAL
08.2014 - 05.2018
SALES CONSULTANT
123 (AAA) CASHLOANS
10.2011 - 07.2014
HR ASSISTANT CLERK
THE WORKFORCE GROUP
05.2008 - 06.2011
NQF LEVEL 6 CERTIFICATE - HR MANAGEMENT
CENTRAL JOHANNESBURG COLLEGE
SENIOR CERTIFICATE -
P.T. XULU HIGH SCHOOL
LLB DEGREE - Bachelor of Laws
UNISA
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