Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Motsumi

Sophia Motsumi

Branch Manager
Klerksdorp

Summary

Dynamic Branch Manager with a proven track record at Shoprite, excelling in customer service and branch operations management. Enhanced customer satisfaction through effective conflict resolution and implemented cost-saving measures, driving profitability. Skilled in relationship building, I developed high-performing teams and consistently exceeded performance targets.

Overview

6
6
years of professional experience

Work History

Branch Manager

Rochester
02.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Branch Manager

Shoprite
01.2023 - 08.2024
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Sales Manager

Shoprite
01.2022 - 12.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Administrative Manager

Shoprite
05.2021 - 01.2022
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.

Manager Trainee

Shoprite
03.2019 - 05.2021
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Learned new materials, processes, and programs quickly.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.

Education

High School Diploma -

Sedibeng College
Vanderbijlpark, South Africa
04.2001 -

High School Diploma -

New Vision Secondary School
Klerksdorp, South Africa
04.2001 -

Skills

    Customer service

    Branch operations management

    Relationship building

    Relationship building and management

Timeline

Branch Manager

Rochester
02.2025 - Current

Branch Manager

Shoprite
01.2023 - 08.2024

Sales Manager

Shoprite
01.2022 - 12.2022

Administrative Manager

Shoprite
05.2021 - 01.2022

Manager Trainee

Shoprite
03.2019 - 05.2021

High School Diploma -

Sedibeng College
04.2001 -

High School Diploma -

New Vision Secondary School
04.2001 -

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Sophia MotsumiBranch Manager