Summary
Overview
Work History
Education
Skills
Timeline
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SOPHIA JAURA

VRYHEID,SOUTH AFRICA

Summary

Accomplished professional with expertise in budget management, strategic planning, and operations oversight. Demonstrates proficiency in data analysis, financial reporting, and market research to drive informed decision-making and optimise business performance. Skilled in staff recruitment, employee mentoring, and leadership within diverse environments to foster high-performing teams. Adept at negotiating contracts, client retention strategies, and customer relationship management to enhance organisational growth. Proficient in digital marketing, sales forecasting, inventory control, and office administration with advanced knowledge of Microsoft Office and POS systems. Committed to delivering excellence through conflict resolution, product integration expertise, and exceptional customer service.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Manager

SELFAST
Vryheid, KwaZulu-Natal
05.2020 - Current
  • Cultivated strong relationships with clients to secure repeat business.
  • Liaised with suppliers to ensure timely deliveries.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Developed accurate sales forecasts for improved strategic planning.
  • Supervised project timelines for timely completion.
  • Fostered a positive work environment with regular team-building activities.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Identified growth opportunities through comprehensive market research.
  • Facilitated staff training, resulting in better customer service.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Secretary

DR N A HOOSEN
Vryheid, KwaZulu-Natal
01.2020 - 04.2020
  • Scheduled appointments for executive management team.
  • Handled customer inquiries effectively; increased customer satisfaction rates.
  • Improved client relationships through professional telephone etiquette.
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Welcomed arriving visitors and directed to appropriate meeting rooms.
  • Operated multi-line phone systems, handling high volume of calls daily.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Updated diaries and calendars with events, appointments and holidays for efficient planning.

Education

DIPLOMA - BEAUTY

THE PYRAMID BEAUTY SCHOOL
Johannesburg, Gauteng
02.2018 - 12.2019

Skills

  • Budget management
  • Strategic planning
  • Data analysis
  • Operations oversight
  • Staff recruitment
  • Negotiating contracts
  • Market research
  • Sales forecasting
  • Customer relationship management
  • Inventory control
  • Financial reporting
  • Digital marketing
  • Employee mentoring
  • Conflict resolution
  • Leadership in diverse environments
  • Client retention strategies
  • Product knowledge and integration
  • Team Leadership
  • Microsoft Excel
  • POS system operation
  • Customer service excellence
  • Financial transactions recording
  • Point of sale system operation
  • Office administration
  • Microsoft office proficiency
  • Data entry accuracy
  • Client services excellence
  • Telephone protocol knowledge

Timeline

Manager

SELFAST
05.2020 - Current

Secretary

DR N A HOOSEN
01.2020 - 04.2020

DIPLOMA - BEAUTY

THE PYRAMID BEAUTY SCHOOL
02.2018 - 12.2019

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SOPHIA JAURA