Sony Soni Inigo
IT Technician
Pretoria,Gauteng
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
IT Technician
Evetech
04.2014 - Current
- Maintained office PCs, networks and mobile devices.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Assisted in development of long-term strategies to grow department and resources.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recovered critical information from data back ups to restore functionality.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Technician
Center Of Abundant Grace
01.2012 - 06.2021
- .Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting to correct computer hardware and software malfunctions
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Monitored systems in operation and quickly troubleshot errors
IT Technician
Crazy Price Warehouse & Gear for Green
06.2012 - 03.2013
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
IT Technician
Ben Cafe
06.2011 - 11.2011
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Education
Bachelor of Science - Physica, Mathematical, Computer And Life Science
Institut Supérieur De Commerce (ISC/KINSHASA)
Kinshasa /Democratic Republic Of Congo08.2008
High School Diploma -
Institut Nzulu / Zongo
Zongo / Democratic Republic Of The Congo07.2002
Skills
- System Performance Assessments
- Troubleshooting and Diagnostics
- Computer System Diagnostics Software
- Technical Support
- Computer Hardware Knowledge
- Technical Support and Assistance
- Hardware and Software Configuration
- Computer System Maintenance
- Support End-Users
Willing to succeed even if it means putting extra effort, leadership quality and team wok
Willing to succeed even if it means putting extra effort, leadership quality and can work well with other people. Disciplined and assertive Ability to communicate and good problem-solving skills
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Timeline
IT Technician
Evetech
04.2014 - Current
IT Technician
Crazy Price Warehouse & Gear for Green
06.2012 - 03.2013
IT Technician
Center Of Abundant Grace
01.2012 - 06.2021
IT Technician
Ben Cafe
06.2011 - 11.2011
Bachelor of Science - Physica, Mathematical, Computer And Life Science
Institut Supérieur De Commerce (ISC/KINSHASA)
High School Diploma -
Institut Nzulu / Zongo
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