Sonwabile Mgabile

• Improved claims processing efficiency by streamlining workflows and implementing best practices.
• Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
• Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
• Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
• Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
• Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
• Developed customized solutions for unique client needs, taking into account individual circumstances while adhering to company guidelines.
• Effectively managed high-pressure situations during peak periods of claims activity while maintaining professional demeanor and efficient performance levels.

 Efficiently collect, organize, and manage client and policy data to ensure accuracy and completeness.
 Utilize advanced data management systems to maintain up-to-date records and generate insightful reports.
 Collaborate with the sales team to design and tailor insurance solutions that meet client needs and business objectives.
 Analyze client requirements and market trends to recommend and develop effective policy structures.
 Develop and execute strategic social media campaigns to promote insurance products and services.
 Monitor social media channels for engagement opportunities, industry trends, and customer feedback.
 Analyze client feedback and retention metrics to identify areas for improvement and develop actionable plans.
 Conduct regular follow-ups and review sessions with clients to address their evolving needs and concerns

• Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
• Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
• Conducted detailed reviews of insurance policies to ensure compliance with regulatory requirements and industry standards.
• Conducted comprehensive risk assessments to identify potential exposures and recommend appropriate coverage options.
• Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.

• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
• Collected, arranged, and input information into database system.

• Answered incoming phone calls pleasantly directed calls to appropriate personnel.
• Sorted mail and dispersed to correct departments and employees.
• Exceeded expectations by proactively identifying areas of need within the office and offering assistance, even when not specifically assigned to the task.
• Entered data into system and accurately updated customer accounts.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.

• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Kept building spaces premises clean inside and outside.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Responded quickly to urgent maintenance requests from building occupants or management staff members.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.