Keeping good track of inputs, processes, outputs, outcomes and impact; making comprehensive analyses that inform sound recommendations; ensuring that high-quality services are adequately delivered on time; achieving good reporting standards; implementing relevant regulations that guide administrative, social and financial compliances; and being performance-orientated; are some of the experience-based qualities that best describe Mr Mbuma’s passion for working with stakeholders and various sectors of the community in achieving the social objectives of the company (e.g., casework, group work, community work, etc). He is committed to any process of thinking about improvement plans—including participating in designing and implementing projects/programmes that promote sustainable outcomes (in all social work programmes and generic interventions). Working with people has taught him to believe that behind every statistical representation of data, there is a person whose life needs to be meaningfully impacted. Love for research, social statistics, M&E, social sciences, and human development have always been helpful in making his experience holistic. His job knowledge includes applying different processes, techniques, and methods of social work interventions; a thorough understanding of processes involved in working within the prescripts of legislative mandates, conducting Developmental Quality Assurances (DQAs) and Case Audits, and social systems, community development projects/programmes, socio-demographic and household analysis of communities, authority in all spheres of government, and financial implications on social pacts. Among other things, he is a fast learner who works well (both in his individual space and in a team). When an opportunity for improvement and growth presents itself to him, he gratefully embraces it.