Sonja Turner

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
• Develop strategies to increase sales and efficiency.
• Oversee inventory and compliance with company policies.
• Contributed to company-wide initiatives by participating in manager meetings, sharing best practices, and collaborating on strategy development.
• Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
• Ensure high customer satisfaction and profitability
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Direct and plan the development, promotion and sale of goods and services.

KPI

• Implement retail strategies
• Manage budgets
• Build internal and external relationships with teams and vendors
• Use data to drive improvements and achieve sales targets

Provide procurement strategies & retail solutions that work with and for your business. Assess requirements and develop personalised plans to meet financial and productivity goals with informed opinions, analysis and recommendations.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Strengthened client relationships through regular communication and effective problem solving.
• Built and maintained strong client relationships to drive business growth.
• Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
• Expanded key account base by identifying and cultivating new business opportunities.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.

• Explore new sales channels and develop new business opportunities
• Ensure brand equity is maintained at all levels at all times
• Manage and improve pre and post production procedures
• On-boarding of new CRM system
• Assist with internal and external marketing campaigns
• Admin, Office and Sales rep management

Key Accounts - Soviet Stores / Soviet Franchise Stores / Stuttafords / Key Independent Accounts

• Planning for seasonal, monthly and RPL orders for 3 flag ship stores, 10 Franchise stores
• Manage staff, control stock loss, security and budgets
• Set sales targets, manage month end reports
• Implement/manage visual merchandising standards
• Co-ordinate markdowns and promotions
• Planning and execution of new store openings

Key Accounts - 52 Independent Accounts - KZN & Free State
Retail Co-ordination Foschini Group / Edcon / Stuttafords
Remote Work: Sole representative of the company and responsible for all corporate operations in KZN and Free State regions.

• Promote Brand Equity
• Product training - Independents and Key Accounts
• Seasonal forecasting and product line showings
• Management and sales for Independents
• Identify new opportunities and growth strategies
• Store openings and visual merchandising

HIGHLIGHTS

• Growth in Independent account profile in the region from 19 - 52 doors

Markham & RJL (FOSCHINI GROUP)

• Flagship store manager - managed multiple stores
• Mentor for new employees for RJL stores
• Drive turnover through effective sales target management
• Promote and practice excellent customer service
• Manage credit, stock, admin and controllable expenses
• Manage and train staff, performance appraisals
• Maintain financial and administrative controls, accurately
• Staff development and motivation
• Prepare staff work schedules and assign specific duties
• Sales and visual merchandising strategies
• Trading density optimisation

HIGHLIGHTS

• Record turnover achieved for new store opening within RJL stores
• Implementation and training of new merchandising strategies for RJL stores regionally
• Selected for area manager development program
• Record lowest stock loss within financial year within Markham region

17 Stores - Gauteng / Mpumalanga / Limpopo / North West Province

• Implement creative visual merchandising strategies and instore promotions
• Enhance shopping experience by creating appealing and eye-catching visual displays
• Optimise trading density