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SONJA NELL
TRAINING MANAGER/ADMINISTRATION CLERK
Boksburg North
Summary
Dynamic and results-driven Manager with a proven track record at Liquor City, excelling in team leadership and operations management. Expert in strategic planning and decision-making, enhancing customer satisfaction and boosting team performance. Adept at resolving conflicts and optimizing processes, fostering a collaborative environment that drives success.
Overview
23
23
years of professional experience
2
2
Languages
Work History
MANAGER
LIQUOR CITY
Boksburg
12.2022 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
TRAINING MANAGER/Administration Clerk
BEST [RICE VALUE
02.2019 - 08.2019
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Documented all [Type] contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Monitored and tracked budgets and expenses.
MANAGER/Administrative Assistant
KANHYM ESTATES
10.2011 - 04.2013
- Increased customer satisfaction through timely response to inquiries and effective resolution of issues.
- Maintained strict confidentiality in handling sensitive information related to company finances, legal matters, and employee records.
- Reduced operational costs with diligent expense tracking and budget management for various departments.
- Continuously assessed and updated office procedures to meet evolving business needs and maximize operational efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Shop Assistant
RTV MEAT MARKET
05.2010 - 09.2011
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge to educate customers on features and benefits.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Helped managers with daily checklists and last-minute requirements.
- Helped customers make informed decisions, providing detailed product information and advice.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Toddler Teacher
SWAN FAIRIES
03.2006 - 10.2006
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Shop Assistant
FEATURE GARDENS
01.2002 - 10.2002
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge to educate customers on features and benefits.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Helped customers make informed decisions, providing detailed product information and advice.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
SUPERSPAR
01.2002 - 05.2002
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Waitress Trainer
Port Of Call
Boksburg
11.2000 - 01.2001
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Vooortrekker High School
Boksburg North 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Software
Exercise and cooking
* Avoid car transport by walking or jogging as often as possible.
* Daily routine and passion to cook for family and friends
Timeline
MANAGER
LIQUOR CITY
12.2022 - 03.2024
TRAINING MANAGER/Administration Clerk
BEST [RICE VALUE
02.2019 - 08.2019
MANAGER/Administrative Assistant
KANHYM ESTATES
10.2011 - 04.2013
Shop Assistant
RTV MEAT MARKET
05.2010 - 09.2011
Toddler Teacher
SWAN FAIRIES
03.2006 - 10.2006
Shop Assistant
FEATURE GARDENS
01.2002 - 10.2002
Cashier
SUPERSPAR
01.2002 - 05.2002
High School Diploma -
Vooortrekker High School
04.2001 -
Waitress Trainer
Port Of Call
11.2000 - 01.2001
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