Sonja Jansen Van Rensburg
Receptionist
St Lucia
Summary
Friendly Receptionist with 30 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Welcoming all Guests with a warm and friendly smile. Always striving to go the extra mile.
Overview
22
22
years of professional experience
Work History
Receptionist
Lakeview Cabanas
08.2010 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Supported office efficiency by performing clerical tasks such as Invoice capturing, photocopying, scanning, Banking and filing.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Operated telephone system to answer and direct high volume of calls.
- Collected Rental payments, processed transactions and updated relevant records on Opera.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions and resolved any issues.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Completed all tasks in compliance with company policies and procedures.
Receptionist
La Rochelle Apartments
St Lucia
07.2002 - 10.2009
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Hoërskool Hans Strijdom
Naboomspruit 04.2001 -
Skills
Supply Ordering
Teamwork and Collaboration
Visitor and Customer Relations
Multitasking Abilities
Hospitality best practices
Problem-solving abilities
Goal Setting
Task Delegation
Business Administration
Team building
Staff Management
Confidentiality handling
Punctual and Reliable
Attention to Detail
Customer and client relations
Timeline
Receptionist
Lakeview Cabanas
08.2010 - Current
Receptionist
La Rochelle Apartments
07.2002 - 10.2009
High School Diploma -
Hoërskool Hans Strijdom
04.2001 -