Sonja Botha
Retail Store Manager / Administrator
Pretoria,GP
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
The Good Store
08.2019 - 06.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Completed routine store inventories.
- Managed store organization, maintenance, and purchasing functions.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Medical Receptionist
Dr DB Matthis
09.2016 - 04.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained strict confidentiality of patient information, adhering to HPCSA regulations and medical office policies.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Supported office staff and operational requirements with administrative tasks.
Medical Debt Collector
Dr John Constantinides
01.2016 - 04.2019
- Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.
- Reduced account delinquencies through diligent follow-up on past-due accounts, and negotiating feasible repayment options tailored to individual financial situations.
- Streamlined the collection process for faster results by maintaining accurate records of all patient accounts and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Logged charges and payments within GoodX and Syncramed.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
Branch Administrator
Ampath & Partners
02.2016 - 09.2016
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HPCSA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtained payments from patients, handled account queries, and oversaw the depot's banking process.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Safety Officer
De Beers Group Services
01.2015 - 06.2015
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Conducted regular safety inspections, audits and drills to identify potential hazards and prevent accidents and injuries.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Conducted safety equipment inspections, ensuring all gear met highest standards of quality and effectiveness.
- Completed field checks to verify licenses and permits for various business.
- Developed and implemented corrective action plans for non-compliance issues.
Security Contract Manager
G4S Secure Solutions
10.2014 - 12.2014
- Managed a team of 17 security officers, ensuring proper training and adherence to company policies.
- Implemented workplace safety initiatives, enhancing overall employee well-being, and reducing accidents onsite.
- Performed regular risk assessments to identify areas requiring increased attention or additional resources.
- Investigated all incidents and accidents, with detailed accounts of occurrences.
- Managed team schedules to provide effective security coverage for building needs.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Screened vendors, contractors, and new employees before granting access to restricted areas.
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
- All other administrative duties related to the job title.
Security Administrative Assistant
G4S Secure Solutions
12.2007 - 10.2014
- Maintained accurate records of security incidents, facilitating analysis for trend identification, and appropriate response strategies.
- Coordinated employee training sessions on workplace safety practices and protocols, fostering a culture of vigilance among staff members.
- Organized secure storage solutions for sensitive materials, minimizing risk of unauthorized access or tampering incidents.
- Conducted thorough background checks for new employees, mitigating risks associated with insider threats.
- Screened vendors and contractors before granting access to restricted areas.
- Conducted safety induction training for new employees, vendors and contractors to the site.
- Provided administrative support to security team members, enabling them to focus on critical tasks and responsibilities.
- Monitored CCTV systems proactively to detect suspicious activity or unauthorized access attempts within the facility premises.
- Assisted in the development of comprehensive emergency response plans, resulting in a safer work environment.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Performed regular risk assessments to identify areas requiring increased attention or additional resources.
- Investigated all incidents and accidents, with detailed accounts of occurrences.
- Managed team schedules to provide effective security coverage for building needs.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
Education
ICB National Certificate - Junior Bookkeeping
Skills Academy
Cape Town, South Africa 04.2001 -
Diploma - Business Administration
Alison
Online Learning 04.2001 -
Certificate - Health And Safety Hazards - Hazard Identification
Alison
Online Learning 04.2001 -
Diploma - Occupational Health, Safety And Environment (OHSE)
Alison
Online Learning 04.2001 -
Certificate - Payroll Accounting
Alison
Online Learning 04.2001 -
Diploma - Bookkeeping And Payroll
Alison
Online Learning 04.2001 -
Certificate - SHE Representative
SafeTech
Cape Town 04.2001 -
High School Diploma -
Aggeneys High School
Aggeneys, South Africa 04.2001 -
Skills
Sales management expertise
Client relations management
Effective communication abilities
Goal-oriented individual
Team leadership
Technical expertise
Problem-solving mindset
Trustworthy and reliable
Thorough and precise in tasks
Quality control management
Detail-oriented in administrative tasks
Timeline
Retail Store Manager
The Good Store
08.2019 - 06.2024
Medical Receptionist
Dr DB Matthis
09.2016 - 04.2019
Branch Administrator
Ampath & Partners
02.2016 - 09.2016
Medical Debt Collector
Dr John Constantinides
01.2016 - 04.2019
Safety Officer
De Beers Group Services
01.2015 - 06.2015
Security Contract Manager
G4S Secure Solutions
10.2014 - 12.2014
Security Administrative Assistant
G4S Secure Solutions
12.2007 - 10.2014
ICB National Certificate - Junior Bookkeeping
Skills Academy
04.2001 -
Diploma - Business Administration
Alison
04.2001 -
Certificate - Health And Safety Hazards - Hazard Identification
Alison
04.2001 -
Diploma - Occupational Health, Safety And Environment (OHSE)
Alison
04.2001 -
Certificate - Payroll Accounting
Alison
04.2001 -
Diploma - Bookkeeping And Payroll
Alison
04.2001 -
Certificate - SHE Representative
SafeTech
04.2001 -
High School Diploma -
Aggeneys High School
04.2001 -
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