Sonja Anderson
Sales And Events Coordinator
George
Summary
Dynamic Sales & Events Coordinator with a proven track record at Garden Route Mall, excelling in promotional campaigns and customer service. Expert in performance tracking and multitasking, I successfully enhanced client satisfaction and drove event registrations through innovative marketing strategies. Committed to fostering relationships and achieving exceptional results in fast-paced environments.
Personable and organized, with passion for planning and executing successful sales events. Adept at understanding client needs and managing logistics to ensure seamless event operations. Committed to driving positive outcomes and enhancing client satisfaction.
Overview
34
34
years of professional experience
2
2
Languages
Work History
Sales & Events Coordinator
Garden Route Mall - Attacq Retail
01.2007 - Current
- Leveraged social media channels to promote upcoming sales events, generating buzz and excitement among target audience members.
- Improved client satisfaction rates by providing exceptional onsite support during sales events, addressing issues promptly and professionally.
- Implemented creative promotional materials that generated interest among potential attendees, leading to increased registrations.
- Developed engaging event content by researching industry trends and identifying key topics relevant to target audiences.
Debit Clerk
ACSA George Airport
04.2006 - 11.2006
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Input data into spreadsheets and databases.
Airport Manager
1Time Airline
03.2005 - 04.2006
- Coordinated emergency response efforts, minimizing risk to passengers and staff members.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Managed construction projects on airport property, ensuring timely completion within budget constraints.
- Optimized scheduling of flights and ground services to maximize revenue opportunities for the airport.
- Reduced operating costs with strategic resource allocation and budget management.
- Conducted departure and arrival briefings.
Senior Sales Representative
Revlon
03.1997 - 07.1999
- Identified customer needs by asking appropriate, open-ended questions.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Developed new territories for expansion, resulting in increased market share.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Strategically managed two of largest DC accounts.
- Optimized product mix offerings based on evolving market trends, resulting in higher profitability.
Cargo Assistant Agent
Emirates
08.1995 - 09.1997
- Contributed to cost reduction efforts by optimizing resource allocation and minimizing shipping errors.
- Collaborated with cross-functional teams to improve overall supply chain efficiency, resulting in faster delivery times.
- Reduced loading times for shipments by streamlining the cargo handling process and utilizing team collaboration.
- Managed cargo documentation, ensuring accurate records of shipments and compliance with customs regulations.
- Developed a strong understanding of customs requirements for various countries, ensuring compliance during international shipments and minimizing delays.
- Optimized load distribution within containers by carefully considering weight restrictions, maximizing space utilization without compromising safety standards.
- Ensured timely deliveries with precise route planning and constant communication with transportation partners.
- Coordinated closely with shipping carriers to ensure seamless transitions between stages of the transportation process.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Cargo Customer Service Agent
South African Airways International Cargo
Johannesburg
04.1991 - 07.1995
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Manage Correspondence office, and handling all queries.
- working with export of wild animals - overseeing paperwork.
Education
Passenger Handling, SAAFARI1&2, SAACARE, Cargo 1&2
South African Airways In-house Courses
Johannesburg, South AfricaCargo Reservations, Cargo Sales Skilles, Claims
Emirates Head Office Trainging
DubaiOccupational Health And Safety
Word 4 Word Marketing
PretoriaSales Management, Marketing Management
Alison Courses
International OnlineSalon Management And Cosmetics N3
Technical College Kempton Park
Kempton Park 04.2001 -
High School Diploma -
Hoërskool Jeaugland
Kempton Park 04.2001 -
Skills
Client relationship management
Sales and Adverting management
Public relations
Marketing
Customer service
Microsoft office
Time management
Problem-solving abilities
Self motivation
Multitasking
Event planning
Event coordination
Expo Planning
Timeline
Sales & Events Coordinator
Garden Route Mall - Attacq Retail
01.2007 - Current
Debit Clerk
ACSA George Airport
04.2006 - 11.2006
Airport Manager
1Time Airline
03.2005 - 04.2006
Salon Management And Cosmetics N3
Technical College Kempton Park
04.2001 -
High School Diploma -
Hoërskool Jeaugland
04.2001 -
Senior Sales Representative
Revlon
03.1997 - 07.1999
Cargo Assistant Agent
Emirates
08.1995 - 09.1997
Cargo Customer Service Agent
South African Airways International Cargo
04.1991 - 07.1995
Passenger Handling, SAAFARI1&2, SAACARE, Cargo 1&2
South African Airways In-house Courses
Cargo Reservations, Cargo Sales Skilles, Claims
Emirates Head Office Trainging
Occupational Health And Safety
Word 4 Word Marketing
Sales Management, Marketing Management
Alison Courses
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