Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
References
Timeline
Generic
Sonique Prins

Sonique Prins

Waitress
Randburg

Summary

I am a dedicated and passionate individual with a strong focus on any goal I set my mind to, embodying values of integrity and honesty in everything I do. My excellent time management and organizational skills enable me to tackle tasks efficiently, ensuring that I meet deadlines while maintaining a high standard of work. I thrive on hard work and determination, always reaching to achieve my goals. My ultimate aim is to develop both personally and professionally to ensure the success of the company I work with. I value professionalism in my interactions and enjoy building meaningful connections through networking. Overall, I approach each challenge with enthusiasm and a commitment to excellence, eager to make a positive impact in the lives of those I serve.

Overview

1
1
year of professional experience
4
4
Certifications
2
2
Languages

Work History

Waitress

Franks Ribs & Burgers
04.2025 - Current
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Used credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Gym Receptionist

Gym On The Corner
01.2025 - 03.2025
  • Monitored check-ins to identify delinquent accounts, and collect payments.
  • Improved gym atmosphere with thorough cleaning and maintenance of the reception area.
  • Maintained updated records of member attendance using Club Manager software for data-driven decision-making by management.
  • Improved member retention by consistently following up on expired memberships, and offering renewal incentives.
  • Streamlined member sign-up process, reducing wait times, and increasing customer satisfaction.
  • Managed incoming calls to resolve queries and book appointments, ensuring seamless gym operations.
  • Improved communication by distributing gym updates and notices to members.
  • Conducted facility tours for potential members, showcasing amenities offered, while highlighting the benefits of joining the gym community.
  • Organized gym tours for potential members, facilitating an increase in gym memberships.
  • Provided administrative support by updating member records and processing payments.
  • Contributed to the company with feedback on reception processes, leading to operational improvements.
  • Enhanced the gym member experience by providing exceptional customer service at the front desk, facilitating a welcoming environment, and adapting to diverse member needs and preferences.
  • Addressed members' concerns with empathy and professionalism, resolving issues promptly.
  • Kept the front desk and lobby clean, clutter-free, and orderly to present an attractive atmosphere.
  • Checked members into the gym by scanning badges.
  • Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
  • Developed a system for lost and found items, reducing member complaints.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Helped train new reception staff on company policies, procedures, and software systems for consistent services across the team.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

High School Diploma -

Sonneveld Akademie
Brakpan, South Africa
11-2024

Bachelor of Commerce - Business

Academic Institute of Excellence
Midrand, South Africa
04.2001 -

Skills

  • Leadership
  • Adaptability
  • Resourceful
  • Professionalism
  • Customer service
  • Strong multitasking
  • Problem - Solving
  • Communication & Team Collaboration
  • Time Management
  • Client - Focused Approach

Additional Information

Full name & Surname: Sonique Shannen Prins

ID number: 0612060148089

Nationality: South African

Driver License: None

Vehicle availability: None

Marital Status: Unmarried

Criminal Record: None

Certification

AutoCAD - Essentials Mar 2024

Accomplishments

  • I have been awarded with a gold in academic achievement in Grade 11 in the year 2023 with an average of 74,42%. Granted, I have also been rewarded gold and trophy for being the best achiever in Business Studies between Grades 10-12 with an averageof 84,67%.

References

  • Sonja Jooste, Sonneveld Akademie, Brakpan, Gauteng, +27827458718, jooste.sonja@gmail.com
  • Johann Le Roux, Saints EMS, Brakpan, Gauteng, +27833214882
  • Janke Eager, Franks Ribs & Burgers, Blairgowrie, Gauteng, +27761030057, janke@franksburgers.co.za
  • Mientjie & Diane, Gym on the Corner, Northcliff, Gauteng, +27117824849, info@gymonthecorner.co.za

Timeline

Waitress

Franks Ribs & Burgers
04.2025 - Current

Gym Receptionist

Gym On The Corner
01.2025 - 03.2025

AutoCAD - Essentials Mar 2024

03-2024

Paramedic Assistant

06-2023

Bachelor of Commerce - Business

Academic Institute of Excellence
04.2001 -

High School Diploma -

Sonneveld Akademie

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