Sonika Van Zyl

• Assistend manager in developing creative marketing and sales strategies ,designing to increase sales , awareness and customer retention.
• Kept updated on marketing trends, competitor activities and customer buying trends though ongoing networking and research.
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• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.

• Spoke to customer in multiple languages to resolve problems and answer questions
• Handled customer concerns and escalated major issues to supervisor
• Prepared orders to deliver excellent presentation and quality standards
• Resolved customer queries and problems using effective communication and providing solutions
• Demonstrated consistent hard work and dedication to achieve results and improve operations
• Operated tills to accurately process cash and credit card transactions

• Educated customers on available processes and services.
• Maintained friendly and professional customer interactions.
• Optimised inventory by placing timely orders and improving organisation of stock.
• Offered high level of customer service to clients to maintain positive customer ratings.
• Spoke with customer on the phone to schedule, remind and follow up on appointments.
• Acted as first point of contact for routine scheduling queries and escalated necessary issues.

• Optimized cash flow management through timely invoicing and diligent follow-up on overdue payments.
• Supported sales team by participating in site surveys to assess client requirements accurately before quoting projects.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Tended to livestock by providing fresh water, administering health diets and maintaining appropriate living environment.

• Trimmed hedges and woodlands ,removed overgrown vegetation and repaired damaged fences and railings to keep compound presentable.

• Groomed,tacked up and warmed up horses ahead of daily training sessions to safeguard horses against injury.

• Carried out field checks, notifying relevant staff when repairs to fences or gates are required.

• Mixed feeds , soaked hay ,watered and assisted with general horse welfare duties to keep horses well fed and comfortable.