Microsoft Excel
Sonia Olufowobi
Communication Specialist
Johannesburg,GP
Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein
Summary
Dynamic and results-oriented professional with a robust background as a Communication Specialist, Sales Agent, and Brand Ambassador. Proven track record in leadership and team management, complemented by strong decision-making abilities and exceptional problem-solving skills. Highly adept at developing strategic communication plans, crafting compelling messages, and executing multi-channel campaigns to enhance brand visibility and foster stakeholder engagement. Committed to creating collaborative environments that prioritize active listening and innovation, while seeking opportunities to leverage expertise in a challenging role that promotes growth.
Overview
6
6
years of professional experience
4
4
Languages
1
1
Certificate
Work History
Receptionist Intern
Roo Audio Visual Equipment
05.2025 - Current
- Handling sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Handling equipment with care.
- Collaborating with supervisor to inform them of damaged equipment.
- Demonstrating excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Maintaining respect between clients and upholding the company policies.
- Consistently meet deadlines on assigned projects while balancing daily responsibilities at the front desk.
COMMUNICATION SPECIALIST
Navex
10.2024 - 04.2025
- Developed and implemented communication strategies to enhance organizational messaging. Collaborated with teams to ensure consistent messaging and effectively managed public relations efforts to promote brand awareness and stakeholder engagement.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
ABSA SALES AGENT
ITalk Financial
07.2024 - 09.2024
- Assisted customers with credit card applications and boosted target sales. Assisted customers with credit limit increase.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Contributed to team objectives in fast-paced environment.
TYMEBANK BRAND AMBASSADOR
Edge Field Tymebank
10.2023 - 01.2024
- Promoted Tymebank services and values to potential customers through engaging presentations and community outreach. Provided information on banking solutions, assisted with account setups, and cultivated relationships to enhance customer experience. Collaborated with team members to achieve sales targets and increased brand awareness.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
MANAGER
Food Hub
01.2023 - 11.2023
- Led a dynamic team in achieving organizational goals by overseeing daily operations, managing project timelines, and optimizing workflows. Fostered a collaborative environment through effective communication and conflict resolution, while implementing strategic initiatives that enhanced productivity and performance across departments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
CENSUS ENUMERATOR
Census Statistics SA
01.2022 - 05.2022
- Conducted in-person interviews to collect demographic and housing data for the census. Accurately recorded responses on electronic devices while ensuring confidentiality and compliance with federal guidelines. Engaged with diverse populations, addressed inquiries, and resolved discrepancies to ensure data accuracy and completeness.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
WAITRESS
Bembom
11.2019 - 01.2020
- Provided excellent customer service by taking orders, serving food and beverages, and ensuring customer satisfaction.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Film and Television Production
07.2023
Gained hands-on experience in film and television production, including scriptwriting, directing, and editing. Collaborated with peers on various projects, enhancing teamwork and communication skills. Developed technical proficiency in industry-standard equipment and software, and explored storytelling techniques and visual aesthetics.
- Completed Coursework: Call Centre Course, 2024
High School Diploma -
04.2001 -
Completed Grade 12
Skills
Analytical decision making
Additional Information
Driver's License C1
References
- Razaq Oluwashina, Manager, 0640567194, Roo Audio Visual Equipment
- Nosipho Ngcoza, Former Team Lead, 0813448022, Navex.
- Vusi, Former Team Lead, 0647441621, ITALK Financial.
- Loyiso Guzana, Former Supervisor, 0617351141, Tymebank.
- Risenga Malueke, Former Employer, 0123108911, Statistics SA.
- Rui, Former Manager, 0106150837, Bembom.
Timeline
Receptionist Intern - Roo Audio Visual Equipment
05.2025 - Current
COMMUNICATION SPECIALIST - Navex
10.2024 - 04.2025
ABSA SALES AGENT - ITalk Financial
07.2024 - 09.2024
Call Centre Training
06-2024
TYMEBANK BRAND AMBASSADOR - Edge Field Tymebank
10.2023 - 01.2024
MANAGER - Food Hub
01.2023 - 11.2023
CENSUS ENUMERATOR - Census Statistics SA
01.2022 - 05.2022
WAITRESS - Bembom
11.2019 - 01.2020
Jeppe College - High School Diploma,
04.2001 -
Revolution Media Academy - , Film and Television Production
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Call Centre Training
Accomplishments
- Managed Food Hub, a business I stated with my friend in our area.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing4-day work week401k matchSoftware
Languages
English
Advanced (C1)
Xhosa
Advanced (C1)
Interests
Reading