Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Hobbies and Interests
Volunteer Work
References
Timeline
Generic
Sonia  Ntshudu

Sonia Ntshudu

Cape Town

Summary

I am detail-oriented and highly motivated to provide quality service to exceed client expectations. My experience as a TEFL-certified online English teacher harnessed my professionalism, communication, and interpersonal skills. Serving in the quality control and research analysis fields sharpened my training and coaching skills, as well as data analysis and report writing skills. I can work effectively unsupervised and collaborate with cross-functional teams.
I have a strong work ethic and am passionate about continuous learning in a changing and fast-paced environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Research Analyst

Arealytics
Cape Town
03.2023 - 06.2025
  • Utilised various tools, such as Google Sheets and databases, for effective data manipulation and dataset analysis.
  • Audited team records and coached researchers to ensure that quality standards are maintained.
  • Collaborated with cross-functional teams to ensure the accuracy of tenant and lease records.
  • Participated in data labeling for machine learning purposes.

National Internal Auditor

MPC Connect
Cape Town
08.2022 - 02.2023
  • Trained regional quality controllers and language consultants.
  • Created visualisations depicting the financial implications of each regional centre's quality audits.
  • Collaborated with international clients to identify consultants' areas of improvement and formulated actionable performance enhancement plans.
  • Presented quality processes and findings to the center management teams.
  • Edited lesson plan content for an international teaching platform.
  • Evaluated global students' language proficiency for effective student-level placement within an international teaching platform.
  • Edited English second-language (ESL) students' audio and written submissions.
  • Served as an ESL substitute teacher.

Regional Quality Controller

MPC Connect
Cape Town
04.2021 - 07.2022
  • Facilitated session observations to identify enhancement areas aligned with client expectations.
  • Coached and retrained language consultants.
    Developed quality processes.
  • Managed the performance of language consultants by capturing and tracking their daily ratings and student feedback.
  • Analysed quality reports and escalated feedback to the National Quality Manager.
  • Monitored performance through Performance Improvement Plans.

Language Consultant

MPC Connect
Cape Town
12.2018 - 03.2021
  • Taught English to international students with a high-intensity grammar focus.
  • Edited students' written and audio submissions.
  • Troubleshot teaching platform technical problems.

English as a Second Language (ESL) Teacher

Pangea Outsourcing Services (Pty) Ltd
Port Elizabeth
06.2017 - 11.2018
  • Taught English as a second language online to international students.
  • Edited students' written submissions.

Office Temporary and Activator

Fundi
Port Elizabeth
04.2016 - 02.2017
  • Attended to telephonic and face-to-face client queries.
  • Assisted clients complete educational loan applications and processed loan applications.
  • Conducted university campus activation.
  • Generated leads through telemarketing.

Research Microbiologist

Nelson Mandela Metropolitan University
Port Elizabeth
06.2003 - 12.2003
  • Conducted experimental research to test the efficiency of homeopathic remedies.

Education

Bachelor of Commerce - Business Management

UNISA
Pretoria, South Africa
10-2025

Bachelor of Science - Biochemistry and Microbiology

Nelson Mandela Metropolitan University
Port Elizabeth, South Africa
04.2017

National Senior Certificate - Grade 12

St. Dominic's Priory High School
Port Elizabeth, South Africa
12.2000

Skills

  • Microsoft Excel and Google Sheets
  • Analytical thinking skills
  • Logical reasoning ability
  • Presentation skills
  • Good organisational skills
  • Team collaboration

Personal Information

  • Date of Birth: 06/12/1982
  • Nationality: South African

Languages

English
First Language
Xhosa
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2

Certification

Certification Title: Google Data Analytics Professional Certificate
Issuing Organisation: Coursera
Date: In Progress

Certification Title: Career Essentials in Generative AI
Issuing Organisation: Microsoft And LinkedIn
Date: 09 March 2025
Skills gained: Computer Ethics/ Artificial Intelligence (AI)/ Generative AI

Certification Title: Microsoft Excel - Excel From Beginner To Advanced
Issuing Organisation: Udemy
Date: 01 September 2023

Certification Title: Global Language Training Certificate
Issuing Organisation: Global Language Training
Date: 26 December 2020
Skills gained: Teaching English as a foreign language (TEFL)/ Teaching English to speakers of other languages (TESOL)

Certification Title: 120hr Foundation TEFL Certificate
Issuing Organisation: Foundation TEFL UK
Date: 04 August 2017
Skill gained: Teaching English as a foreign /second language

Certification Title: Growing Your People Management Skills
Issuing Organisation: Nelson Mandela Metropolitan University
Date: 12 May 2017
Skills gained: The role of the leader/ team dynamics and successful team development/ effective delegation/ effective communication/ the performance management process/ conflict resolution and employment relations/ creating a personal development plan

Hobbies and Interests

  • Singing
  • Hiking
  • Reading

Volunteer Work

Dates: 10/01/2013 - 10/01/2017
Title: Founder & Executive Director
Organisation:  Change 4 Good Foundation
Location: Port Elizabeth, Eastern Cape
Responsibilities: Compiling fundraising proposals, organising fundraising events, and engaging with potential donors, recruiting English & Mathematics tutors, tutoring English & Mathematics at orphanages, creating social media content to raise awareness about the foundation's objectives and achievements.

Dates: 11/01/2007- 10/01/2013
Title: Fundraiser
Organisation: Linge's Tots Development Centre
Location: Port Elizabeth, Eastern Cape
Responsibilities: Organising fundraisers and writing funding proposals, creating social media content to raise awareness about the organisation's mission and achievements.

Dates: 02/01/2006 - 10/01/2007
Title: Radio Host
Organisation: Nkqubela Community Radio Station
Location: Port Elizabeth, Eastern Cape
Responsibilities: Co-hosting a hip-hop programme, hosting a lifestyle programme focusing on physical, mental, and emotional health.

References

  • Ms. Saleena Goordin, Trainer - Arealytics, E: saleenagoordin@gmail.com, C (Dubai): +97154708581
    C (South Africa): (+27) 67 141 9277
  • Ms. Nosipho Chief, Observer - MPC Connect, E: Wendynosiphochief78@gmail.com, C: (+27) 73 648 6155
  • Ms. Shelissa Somduth, Internal Auditor - MPC Connect, E: shelissas@mpc.co.za, C: (+27) 76 662 9706

Timeline

Research Analyst

Arealytics
03.2023 - 06.2025

National Internal Auditor

MPC Connect
08.2022 - 02.2023

Regional Quality Controller

MPC Connect
04.2021 - 07.2022

Language Consultant

MPC Connect
12.2018 - 03.2021

English as a Second Language (ESL) Teacher

Pangea Outsourcing Services (Pty) Ltd
06.2017 - 11.2018

Office Temporary and Activator

Fundi
04.2016 - 02.2017

Research Microbiologist

Nelson Mandela Metropolitan University
06.2003 - 12.2003

Bachelor of Commerce - Business Management

UNISA

Bachelor of Science - Biochemistry and Microbiology

Nelson Mandela Metropolitan University

National Senior Certificate - Grade 12

St. Dominic's Priory High School
Sonia Ntshudu