Tier - Net, Health Bridge, Sage Evolution and E-Health
Sonia Mashaba
Medical Administrator
Boksburg
Summary
Dedicated professional with a strong foundation in training and mentoring, supported by hands-on experience in medical administration, data entry, project management, and caregiving. A proactive team player who approaches challenges with ambition and compassion, ensuring that tasks and team members thrive. Expertise in delivering empathetic care and managing projects from conception to completion makes this individual a valuable asset in the healthcare industry. Committed to continuous learning and development, with a focus on making a meaningful impact while supporting the smooth operation of healthcare facilities.
Overview
3
3
years of professional experience
6
6
Certifications
1
1
Language
Work History
Stoffel and Dr Molopyane General Practitioner and Specialist-Boksburg
- Managed master calendar and scheduled appointment for provider based optimal patient’s loads and clinician availability (using Health Bridge System)
- Check patient insurance, demographic and health history to keep information current
- Organized paperwork such as charts and reports for and patients
- Manage multi-line phone system and pleasantly greeting patients
- Maintained current and accurate medical records for patients
- Draft prescription requests and queries
- Project Management Representative – 2022-07 to Present
Medical Receptionist
ALMA CLINIC INDIGO
06.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Project Management Representative
Home Care Services
07.2022 - Current
- Prepare weekly, monthly, quarterly and annual reports as required by the funders
- Promote project as superior provider committed to efficiency and accuracy when engaging with beneficiaries.
- Ensures close collaboration and coordination with cooperating partners to guarantee smooth implementation of activities and achievement of results as specified in grant agreements
- Lead project planning, budgeting action plans and monitoring processes, responsible for submitting activity reports, meetings and financial reports on regular basis to the donor.
- Recruit and train staff
- Manage internal projects by scheduling resources and following up to get the job done
- Alma Clinic Cloverdene – 2024-05-05 to 2025-05-30
Tele - Tracer
Phola Park Clinic
04.2022 - 07.2022
- Filling, telephonic tracing patients & answer about CCMDD services, medicine and policies.
- File Retrieval and auditing files before calling.
- Capture data and validate treatment prescription of patients through SnyCH.
- Trace patients telephonically to validate if they still come to the facility and that they don’t miss appointments.
- Triangulate the tier missed appointment against SnyCH.
- Updating patients files of those patients who returned to care on Tier.net, when Data Capturers are busy.
- Deal with any unplanned tasks requested by the superiors.
- Submitting daily and weekly reports to the line Education manager.
- Medical Admin – 2020-05 to 2022-06
Education
Diploma - Public Administration And Management
IQ Academy
Cape Town Online 09.2027
Senior Certificate - Mathematics, Physical Sciences, Criminology, Mercantile Law, First Additional Language, History
Thuto-Lesedi Secondary School
Vosloorus01.2005
Skills
Fast and accurate typing skill
Public Speaking
Microsoft Office
Problem Solving
Excellent people skills
Strategic planning knowledge
Exceptional communication skills
Ability and knowledge to work with the community
Quality assurance and control
Project Management skills
Computer Literacy
Report Writing knowledge
Understanding of the NGO sector vision and goals
Certification
Certificate in Project Management Community Resource Practice
References
Nhlanhla, Dube, Project Manager SI, SoniaMashaba134@gmail.com, 011 358 5300, 078 781 1105, Phola Park Clinic (WITS RHI), 10054 Mzimkhulu STR, Phola Park, Thokoza, Alberton, 1435
Short Courses
- Certificate in Project Management Community Resource Practice
- WITS COMMERCIAL ENTERPRISE – 2010 Business information
- Systems Microsoft Advance Package -2015 BYTES-2016
- Management Development Programme Care Worker training for
- AURUM INSTITUTION -2016-2018 Financial Management and PFMA EXECUPRIME TRAINING -2006 Women Entrepreneurs
- Accelerator Programme Lionesses of Africa -2021
Microsoft Office
- Advanced MS Word SAQA US ID 119078
- Advanced MS Excel SAQA US ID 116943
- Advanced MS PowerPoint US ID 116930
- Advanced MS Outlook SAQA US ID 116935
Accomplishments
- Achieved through op turning CDC contract effectively helping with WRHI.
- Supervised team of 68 in EPWP project staff members.
- Collaborated with team of 12 community organisations in the development of HIV prevention Literacy project.
- Used Microsoft Excel to develop inventory tracking spreadsheets, Sage Evolution E- Health system, Health Bridge billing.
Achieved completing higher Certificate in Project management Development Practice by completing Level 5 with accuracy and efficiency.
Affiliations
- Project Management Institute
- National Association of Social Workers
Software
Timeline
Medical Receptionist
ALMA CLINIC INDIGO
06.2025 - Current
Project Management Representative
Home Care Services
07.2022 - Current
Tele - Tracer
Phola Park Clinic
04.2022 - 07.2022
Stoffel and Dr Molopyane General Practitioner and Specialist-Boksburg
Senior Certificate - Mathematics, Physical Sciences, Criminology, Mercantile Law, First Additional Language, History
Thuto-Lesedi Secondary School
Diploma - Public Administration And Management
IQ Academy