Summary
Overview
Work History
Education
Skills
Summary - About Me
Timeline
Generic
SONIA LEAH SUKHLAL

SONIA LEAH SUKHLAL

TECHNICAL SUPPORT
Durban

Summary

I am a part time undergraduate studying a bachelor's degree in supply chain management with The Chartered Institute of Procurement and Supply Chain Management in Johannesburg. Seeking an entry-level position in a dynamic and fast-paced supply chain organization where I can utilize my analytical skills, attention to detail, and passion for continuous improvement. Proficient in Microsoft Excel and experience with transportation management systems. Looking to make a meaningful contribution to a team and grow my skills in the field.

Overview

3
3
years of professional experience
2028
2028
years of post-secondary education
2
2
Languages

Work History

Sales/Customer Service Representative/Technical Support Representative

The Unlimited
11.2023 - Current
  • Broadband Sales for UK Market: Actively sell broadband services to UK residents, focusing on meeting and exceeding sales targets.
  • Customer Engagement: Provide outstanding customer support to ensure high satisfaction and retention rates within broadband sales campaigns.
  • Government Funding Campaign: Advertise UK government funding initiatives for a new citizen system, ensuring clear communication of benefits to the public.
  • DebiCheck Mandate Collaboration: Partner with the South African government and five leading banks to enhance consumer protection through the DebiCheck mandate.
  • Transaction Security: Contribute to secure and verified transactions for South African consumers, promoting safe debit order practices within the banking sector.
  • Playbook Engineering: Initially joined the campaign in an entry-level role and was subsequently promoted to a Technical Support position, demonstrating strong technical aptitude and a commitment to professional growth.
  • Responsible for monitoring and reviewing system backlogs to ensure all gaming platforms operated by Playbook Engineering run efficiently, effectively, and without disruptions.
  • Manage daily support tickets related to player technical issues by conducting thorough investigations, identifying root causes, and implementing appropriate solutions to ensure a seamless user experience.
  • In addition to my primary role, I support the Customer Service department by assisting with the investigation and resolution of failed withdrawals, missing deposits, and conducting anti-fraud and compliance checks for player accounts.

Sales Agent

Outworx Contact Centre
03.2023 - 11.2023
  • Offering the company's products and services, effectively communicate their features and benefits to potential customers, and drive sales by identifying customer needs and offering appropriate solutions.
  • Build and maintain positive relationships with customers by actively listening to their concerns, addressing their inquiries, and ensuring their overall satisfaction with the company's products and services.
  • Identify opportunities for upselling and cross-selling additional products, services, or upgrades based on customer needs and preferences, thereby maximizing sales revenue and enhancing the customer experience.

Network Administration/Technical Support)

Uconomy
08.2022 - 02.2023
  • Planning, installing, and maintaining an organization's local area networks (LANs), wide area networks (WANs), and other communication networks.
  • Configuring and installing network hardware, including routers, switches, and firewalls.
  • Configuring and managing network security measures, such as firewalls and virtual private networks (VPNs).
  • Monitoring network performance and troubleshooting issues as they arise.
  • Managing network user accounts and permissions.

Administration

Kres Footwear
12.2021 - 06.2022
  • Invoicing: Collecting information to process invoices to various Factories.
  • Gathered timesheets and captured times into excel spreadsheets for payment.
  • I worked on the production line to ensure orders go out to the factories on time.

Education

Bachelor's degree - supply chain management

Chartered Institute of Procurement and Supply Chain Management
03.2022 - Current

Matric - undefined

Crossmoor Secondary School

Tefl online teaching Degree -

The TEFL Academy
09-2024

Skills

  • Networking technologies
  • Strong interpersonal and communication skills, consistently delivering clear and effective support to customers
  • Problem-solving
  • Product knowledge
  • Time management
  • Call center experience
  • Team collaboration
  • Appointment scheduling
  • Computer proficiency
  • Task prioritization
  • Live chat support
  • Microsoft outlook
  • Team development
  • Building rapport

Summary - About Me

I am a part time undergraduate studying a bachelor's degree in supply chain management with The Chartered Institute of Procurement and Supply Chain Management in Johannesburg. Seeking an entry-level position in a dynamic and fast-paced supply chain organization where I can utilize my analytical skills, attention to detail, and passion for continuous improvement. Proficient in Microsoft Excel and experience with transportation management systems. Looking to make a meaningful contribution to a team and grow my skills in the field.

Timeline

Sales/Customer Service Representative/Technical Support Representative

The Unlimited
11.2023 - Current

Sales Agent

Outworx Contact Centre
03.2023 - 11.2023

Network Administration/Technical Support)

Uconomy
08.2022 - 02.2023

Bachelor's degree - supply chain management

Chartered Institute of Procurement and Supply Chain Management
03.2022 - Current

Administration

Kres Footwear
12.2021 - 06.2022

Matric - undefined

Crossmoor Secondary School

Tefl online teaching Degree -

The TEFL Academy

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