Sonet Venter
Brakpan
Summary
Results-driven Warehouse, stock control & production professional prepared for demanding roles in warehousing, stock control, manufacturing and operations management. Proven track record of enhancing production efficiency and maintaining high-quality standards. Focused on team collaboration and adaptability to changing project needs, with strong skills in process optimization and leadership. Experienced with inventory management, logistics, and team coordination. Utilizes strategic planning and problem-solving to maintain optimal stock levels and streamline operations. Track record of enhancing warehouse efficiency and ensuring seamless supply chain processes.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work History
Operations, Service Delivery, Warehouse & Production Manager
Jasco Power Solutions
07.2018 - Current
- Personal development/product sales accreditation in line with JP sets and solutions.
- Ensure that all administration such as annual leave, sick leave, time sheets, overtime and expense claims are authorized and approved in line with Jasco Group Policies.
- Complete annual staff satisfaction surveys.
- Complete annual staff performance appraisals and assessments.
- Complete and update development plans annually
- Foster and improve customer relationships
- Foster and improve internal staff relationships
- Upholding strict and effective SHEQ (including ISO 9001) measures within the business ensuring staff meets all relevant legislations.
- Complete time sheets weekly and accurately.
- Ensure that if there are internal or external escalations that the escalations happen as quickly as possible and with all relevant information.
- Ensure that all jobs, projects or calls are delivered within scope, time, cost and quality to meet customer needs and requirements.
- Identify where cost savings can be implemented.
- Identify new opportunities for customers that are chargeable.
- Establish or refine service delivery processes
- Establish or refine manufacturing process
- Establish or refine warehouse processes
- Oversee and implement OHAS within business and ensure compliance with customer documentation requirements and site OHSA requirements
- Establish uniform processes and procedures to ensure that each customer gets the same experience from onset of contact.
- Detailed administration and filing of service delivery related documents
- Administration of customer forms required for addressing projects and orders
- Control, implement and drive operations planner daily and report back to senior management on any issue arising which can result in poor customer satisfaction.
- Management and supervision over technicians, production staff, production planner and warehouse staff.
- Receive complaints or feedback on a particular work team or employee and share those comments with managers and staff involved. Ultimately, hold all departments and employees accountable for carrying out the required processes and tasks.
- Ensure timeous and professional response and closure to all customer queries and complaints related to service delivery and customer support (including the repairs department)
- Utilize available resources internally and externally to support and close off technical queries with customers.
- Emphasis should be placed on the efficient delivery of hardware and software services
- Constantly assess customer feedback and make necessary improvements
- Conduct evaluations with customers on the phone or via email
- Set customer satisfaction goals on various individual criteria as well as the total customer experience
- Identify and analyze issues, eliminate bottlenecks.
- Follow-up calls to ensure customer satisfaction
- Updating of BOM's for all items that are being manufactured.
- Creating of new BOM;s for all new items to me manufactured
- Oversee manufacturing process of all manufactures items
- Oversee that all units (UPS, Batteries and battery cabinets) are tested before being dispatched for delivery or collections.
- Check consumable stock and advise the purchasing department what stock is needed for the manufacturing process.
- Ensure stock is issued on the system once pulled from the stock and given to the production team.
- Ensure JOB receipts are done once the manufacturing process has been completed and the units are ready for delivery or collection.
- Prepare delivery notes for all units that have passed the testing process.
- Ensure that all signed delivery notes are sent through to be invoiced daily.
- Schedule service technicians for servicing and installation of units.
- Ensure that all service and installation related documentation is handed in for invoicing
- Manage consumable stock used in the manufacturing process.
- Give feedback on WIP reports and outstanding delivery note reports weekly and monthly.
- Liaison with OEM's with regards to out of box failures, repairs returned for assessment or any other stock related queries.
- Warehouse function became part of my functions form 01 July 2025. And this includes the following:
- Do bi-weekly stock checks
- Ensure all variances are investigated and resolved
- Do monthly stock stakes
- Report back to Management on monthly stock takes and issues if any arises
- Handle all receiving and dispatch functions in the warehouse
- Pull stock and issue to the production.
- Assist with doing customer quotes once RFQ is received and then send quotes to customers.
- Follow up on open quotes.
- Engage with customers on a daily basis to assist with any query they might have.
- Engage with internal and external suppliers.
- Oversee the health and safety in the warehouse, workshop and production areas.
- Handle weekly and monthly operational meetings.
- Update the planning tracker on a daily basis.
Supply Chain Manager
Jasco Power Solutions
08.2015 - 06.2018
- Implementation & Management of inventory control processes. Preparation and distribution of weekly Stock reports. Preparation and distribution of the month end Stock report. Completion of weekly stock audits. Ensure timely placing of Purchase Orders.
- Syspro stock code creation, Syspro BOM creation. Supplier receipts captured & goods received on system within stores performance targets. Customer return assessment. Management of Internal & External Inventory Audits. Management of Adequate stock levels. Management of all resources under my control, Annual KPA and Staff performance appraisals, Approve and authorize all administration suck as annual leave, sick leave. Implementation & Management of the RMA (Return Merchandise Authorization) process.
- Duties:
- Distribution of weekly stock/repair reports.
- Distribution of Month end reports after every month end.
- Managing all activities relating to stores and purchasing.
- Managing weekly and monthly stock audits.
- Investigate stock variances and report back to management.
- Managing the repairs/return process of customer stock.
- Ensure that stock levels are kept at the correct minimum stock levels.
- Oversee the daily tasks of all warehouse staff.
- Ensure all stock transfers are up to date by close of business every day.
- Ensure all stock received during the day is captured and up to date.
- Do monthly stock requirement assessment and get approval before placing orders.
- Liaise with vendors when required.
- Meet with vendors/suppliers to ensure lowest cost on product purchase.
- Ensure that all housekeeping is done daily.
- Ensure proper control of stock and inventory.
- Ensure quality but cost-effective use of packaging and shipping methods.
- Ensure accurate process freight and clearing documentation in conjunction with shipping agents.
- Ensure that all purchase orders, stock requisitions, return to stores vouchers, delivery notes, shipping agent documentation etc. is controlled to allow effective traceability.
- Improve store processes and procedures.
- Assist management with any ad hoc duties that they might require.
- Ensure all documentations are correct and complete before filing.
- Sign off all purchase orders processed by the procurement department.
- Creating system BOM after receiving approved documents from production
- Creating new stock codes on the system.
- Standing in for the Service Delivery Manager
- Duties:
- Updating the planning tracker on a daily basis.
- Check system for new sales orders to be actioned.
- Request stock from stores for box drop and JOB's to be done.
- Schedule service that needs to take place with customers and technicians.
- Liaise with Customers.
- Check BOM for units to be manufactured.
- Ensure changes are made to BOM and handed in to be updated.
- Manage stock to be pulled, tested and delivered.
- Handle Delivery notes.
- Ensure all documentation is handed to Business Operations to be invoiced.
- Ensure all units to be manufactured are done timorously and completed as soon as possible.
- Manage the repairs booked in for assessment.
- Send documentation to sales to quote on repairs or replacement units.
- Manage consumable stock used for manufacturing.
- Staff Management
- Housekeeping
- Weekly Wages
- Weekly Logbook Reports
- Ensure all aspects of the administrative side of operations are done and up to date.
Manager Service Desk
Jasco Trading (Pty) Ltd T/A Jasco Enterprise
04.2015 - 08.2015
- Responsible for incident management of service requests logged with the Jasco Enterprise Service Desk. Responsible for the design, improvement and implementation of relevant policies and tools to enable the service desk to meet its strategic objectives.
- Talent Management and development. Operational performances.
- Duties:
- Manage, monitor, allocate and schedule the movement and activities of resources.
- Ensure all administration such as leave, sick leave, time sheets, overtime and expense claims are authorized, approved in line with Jasco Group Policies.
- Appoint and promote where necessary.
- Ensure annual staff satisfaction surveys are completed.
- Set staffs' KPA's and annual staff performance appraisals and assessments.
- Ensure all staff have completed and updated development plans annually.
- Ensure and foster a productive Jasco Corporate culture thereby reducing staff turnover in line with general staff turnover targets.
- Provide inputs and support for Customer Satisfaction Surveys.
- Foster and improve vendor/supplier relationships.
- Participation in the annual business planning process.
- Manage the day to day activities in line with the business support systems.
- Upholding strict and effective SHEQ measures within the business.
- Structure and provide regular feedback and reporting for all areas of responsibilities to the business unit manager.
- Manage day to day tasks of the service desk.
- Coordinate virtual remote support team.
- National coordination of regional SLA stock
- National coordination of APX roll-out.
- Reason for Leaving: Applied for a position closer to home at a different branch in the same company.
Assistant Logistics Manager Jasco Enterprise
Jasco Trading (Pty) Ltd
07.2014 - 04.2015
- Assist with the management of all the logistical activities with in Jasco Group in respect of Material availability, Inventory Control, Rules and regulations, Repairs, WIP Control, management of cell cost in alarm systems and effective housekeeping
- Duties:
- Ensure material availability of imported and local equipment.
- Ensure the accuracy and maintenance of Inventory database on Pastel.
- Ensure timely supply of consumables via procurement and cost-effective stock levels.
- Ensure proper control of stock and inventory JIT levels with turnover, in line with Company procedures and objectives.
- Ensure quality but cost-effective use of packaging and shipping methods.
- Ensure accurate process freight and clearing documentation in conjunction with shipping agents.
- Ensure that all purchase orders, stock requisitions, return to stores vouchers, delivery notes, shipping agent documentation etc. is controlled to allow effective traceability.
- Ensure procurement of equipment with external repair facilities and internal workshops.
- Ensure controlling of equipment collection and delivery when necessary.
- Ensure procurement and dispatch of all box sale contracts.
- Understand and adhere to Jasco (Pty) Ltd management System requirements.
- To carry out duties and responsibilities as detailed in this job description.
- Any ad-hoc duties required by management.
- Promote harmonious teamwork amongst colleagues by adherence to Division Rules and Regulations, safety and health practices and procedures and assist in the creation of an environment conducive to an effective and efficient stores operation, with emphasis on multi-skills and succession planning to ensure continuity of operations and team building
- Assist with doing goods received vouchers when stock is received.
- Assist all stores staff with queries and work issues.
- Assist Logistics Manager with his daily duties.
- Manage the WIP (work in progress) on a monthly basis.
- Managing the Vodacom SIM card account on a monthly basis for all SIM cards installed in alarm systems.
- Keeping the SIM register up to date on a daily basis
Logistics Manager
Jasco Trading (PTY) Ltd T/A Jasco Security Solution
03.2011 - 06.2014
- Management of all the logistical activities with in Jasco Security in respect of Material availability, Price negotiations, Supplier development, BEE and other Procurement, Expediting, FEC's, Inventory Control, Rules and regulations, Repairs, JSMS and effective housekeeping
- Duties:
- Ensure material availability of imported and local equipment.
- Assist with price negotiations and discounted prices from suppliers.
- Ensure continuous update and maintenance of current supplier source information (PBU) and the identification of potential BEE and other suppliers.
- Ensure the expediting of purchasing orders to meet customer requirements, including the identification of potential material supply problems.
- Ensure the accuracy and maintenance of Inventory database on Pastel.
- Ensure timely supply of consumables via procurement and cost-effective stock levels.
- Ensure proper control of stock and inventory JIT levels with turnover, in line with Company procedures and objectives.
- Ensure quality but cost-effective use of packaging and shipping methods.
- Ensure accurate process freight and clearing documentation in conjunction with shipping agents.
- Ensure procurement of equipment for contracts which have been approved by authorized signatures
- Ensure that all purchase orders, stock requisitions, return to stores vouchers, delivery notes, shipping agent documentation etc. is controlled to allow effective traceability.
- Ensure procurement of equipment with external repair facilities and internal workshops.
- Ensure controlling of equipment collection and delivery when necessary.
- Ensure procurement and dispatch of all box sale contracts.
- Understand and adhere to Jasco Security Management System requirements.
- To carry out duties and responsibilities as detailed in this job description.
- Any ad-hoc duties required by management.
- Promote harmonious teamwork amongst colleagues by adherence to Division Rules and Regulations, safety and health practices and procedures and assist in the creation of an environment conducive to an effective and efficient stores operation, with emphasis on multi-skills and succession planning to ensure continuity of operations and team building
Stores Admin & Repairs Supervisor
Jasco Trading (PTY) Ltd t/a Multivid
05.2007 - 02.2011
- Ensure strict compliance with agreed stores principles and material receiving and storage instructions to meet standards
- Ensure the application of efficient methods and techniques for receiving and storing components in line with inventory control requirements
- Checking and acceptance of equipment from suppliers ensuring that no physical damage is visible and that the delivery notes and supplied equipment matches with the indent
- Packaging accepted received equipment into the designated contract and stock bins.
- Releasing specified equipment from the stores for approved contracts and customer service logs
- Attaching of documentation to incidents for invoicing purposes
- Processing of rental agreement with regards to AP4's and all other aspects.
- Ensuring that serial numbers are recorded on all documentation to allow effective traceability regarding queries.
- Handling of all warehouse transfers (Movement of stock between HQ and Regions)
- Ensure the daily processing of data input and storage of equipment
- Identify, recommend and implement opportunities to improve handling and storage methods, housekeeping and material flow in stores
- Activation of all stock for contracts for MGP, MNI and all AP4's
- Liaise with the regions with regards to stock issues and problems
- Ensure committed customer service without jeopardizing the accurate receipt and storage of components and the accurate completion of associated documentation
- Responsible for Scafell Work in Progress
- Ensure the efficient preparation for the accurate execution of stocktaking
- Ensure that stock take procedures are followed and correctly applied.
- Control access and exit to and from the stores, with particular reference to materials movement
- In the absence of either the Logistics Manager , Supervisors to carry on with their duties as set out in their respective job descriptions
- Report all issues to Manager Logistics
- Handle all the Vodacom Accounts for APX and Altcomms units.
- To carry out duties and responsibilities detailed in this job description
- Assist repairs clerk with her duties and help to sort out any problems regarding repairs
- Ensure strict compliance with agreed repairs procedures
- Receiving of all stock for repairs from regional offices as well as clients
- Checking all serial numbers and booking repairs to the repair facilities.
- Follow up on all outstanding repair from repair facility
- Get quotes from repair facilities and attach to incidents to quote clients for repair.
- As soon as approval for repair was received from the customer, sent a purchase order to the repair facility.
- Receive repaired stock from repair facilities; check all serial numbers are correct.
- Ensure that repaired stock is booked out to the regions or customers.
- Attach all paperwork pertaining to the repair to the incident.
- Ensure that repair costs are indicated on the incident for the operations department to recover all costs.
- Update repairs report daily to ensure that all relevant data is available for all to handle queries retaining to repairs.
- Repairs report is a summary of all repairs that's used to give feedback to customers on the status of their repairs.
- IT Support
- Assist Logistics Manager with his Duties.
- In charge when Logistics Manager is not available
- Reason for Leaving: Promoted to Logistics Manager
Sales Representative
SAD Food Sales (Pioneer Foods)
06.2005 - 04.2007
- Reason for leaving: Better career prospects
Stock Controller
SAD Food Sales
01.1995 - 05.2005
- Reason for leaving: Position became redundant due to centralization of all stock functions to the Wellington Divisional Office.
Collections Clerk
SAD Food Sales
01.1993 - 12.1994
- Reason for leaving: Promoted to Stock Controller
Dispatch Admin Clerk
SAD Food Sales
01.1991 - 12.1993
Investments Supervisor
Trust Bank Head Office
01.1990 - 12.1990
- Reason for Leaving: Better career prospects
Savings and Investments
Santam Bank
01.1989 - 12.1990
- Reason for Leaving: Promoted to Head Office
Education
N5 - Cpmmunications
Springs Technical College
Springs 01.1988 - 12.1988
High School Diploma -
Hoogland High School
Brakpan 01.1983 - 12.1987
Skills
Production scheduling
Production planning
Operations management
Staff management
Continuous improvements
Health and safety compliance
Materials management
Production line management
Customer support
Manufacturing management
Workflow optimization
Equipment monitoring
Supply chain management
Data-driven
Inventory coordination
Raw materials handling
Logistics
Inventory management specialist
Materials management
Manufacturing management
Workflow optimization
Supply chain management
Time management
Attention to detail
Problem-solving abilities
Operations management
Warehouse operations
Stock control
Problem-solving
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Transport
I have my own transport
I have a valid drivers license
Timeline
Operations, Service Delivery, Warehouse & Production Manager
Jasco Power Solutions
07.2018 - Current
Supply Chain Manager
Jasco Power Solutions
08.2015 - 06.2018
Manager Service Desk
Jasco Trading (Pty) Ltd T/A Jasco Enterprise
04.2015 - 08.2015
Assistant Logistics Manager Jasco Enterprise
Jasco Trading (Pty) Ltd
07.2014 - 04.2015
Logistics Manager
Jasco Trading (PTY) Ltd T/A Jasco Security Solution
03.2011 - 06.2014
Stores Admin & Repairs Supervisor
Jasco Trading (PTY) Ltd t/a Multivid
05.2007 - 02.2011
Sales Representative
SAD Food Sales (Pioneer Foods)
06.2005 - 04.2007
Stock Controller
SAD Food Sales
01.1995 - 05.2005
Collections Clerk
SAD Food Sales
01.1993 - 12.1994
Dispatch Admin Clerk
SAD Food Sales
01.1991 - 12.1993
Investments Supervisor
Trust Bank Head Office
01.1990 - 12.1990
Savings and Investments
Santam Bank
01.1989 - 12.1990
N5 - Cpmmunications
Springs Technical College
01.1988 - 12.1988
High School Diploma -
Hoogland High School
01.1983 - 12.1987