Sona Singh

Job Description: Operations Manager at a Telecommunications Company

Position Title: Operations Manager

Department: Operations

Location: Durban South Africa

Overview:

As an Operations Manager at a telecommunications company, I was responsible for overseeing and optimising the daily operations to ensure efficient service delivery, customer satisfaction, and the achievement of business goals. I played a pivotal role in streamlining processes, managing resources, and driving operational excellence in a highly dynamic and competitive industry.

Key Responsibilities:

1. Operational Strategy & Planning:

• Develop and implement operational strategies that align with the company’s goals and objectives.

• Monitor industry trends to ensure the organization remains competitive and innovative.

2. Process Optimization:

• Analyze existing workflows and identify opportunities for improvement in service delivery and efficiency.

• Implement new processes and technologies to enhance operational performance.

3. Team Leadership:

• Manage and mentor teams across various operational units to achieve performance targets.

• Foster a culture of collaboration, accountability, and continuous improvement.

4. Resource Management:

• Oversee the allocation of resources, including personnel, technology, and budgets, to maximize efficiency.

• Coordinate with cross-functional teams to ensure smooth execution of projects and tasks.

5. Performance Monitoring:

• Track and analyze key performance indicators (KPIs) to assess operational effectiveness.

• Prepare and present regular performance reports to senior management.

6. Customer Experience:

• Work closely with customer service teams to ensure a seamless and high-quality experience for clients.

• Implement feedback mechanisms to address customer concerns and improve satisfaction.

7. Compliance & Risk Management:

• Ensure compliance with industry regulations, company policies, and safety standards.

• Identify and mitigate operational risks to protect the company’s assets and reputation.

8. Vendor and Stakeholder Coordination:

• Manage relationships with vendors, contractors, and other stakeholders to ensure reliable service delivery.

• Negotiate contracts and agreements to secure favorable terms for the company.

Skills & Attributes:

• Strong leadership and decision-making abilities.

• Excellent analytical and problem-solving skills.

• Proficiency in operations management tools and techniques.

• In-depth knowledge of the telecommunications industry and its regulatory environment.

• Effective communication and interpersonal skills for stakeholder engagement.

This role required a proactive approach to managing complex operations, ensuring the company’s infrastructure, services, and teams are aligne

d to deliver exceptional results in the then fast evolving telecommunications landscape.

Job Description: Owner of an Authentic North Indian Restaurant - The Incredible India

Position Title: owner /director

Role Type: Business Owner

Location: Durban South Africa

Overview:

As the owner of an authentic North Indian restaurant, I am responsible for overseeing all aspects of my business, ensuring the delivery of high-quality food, exceptional customer service, and an authentic dining experience that reflects the rich culinary traditions of North India.

Key Responsibilities:

1. Leadership & Vision:

• Define the restaurant’s vision and uphold its identity as a hub of authentic North Indian cuisine.

• Foster a positive and inclusive culture for employees and patrons alike.

2. Menu Development & Quality Control:

• Collaborate with chefs to design and maintain an authentic menu with seasonal and signature dishes.

• Ensure all dishes are prepared to high-quality standards, using traditional recipes and fresh ingredients.

3. Customer Experience:

• Prioritize exceptional customer service to ensure a welcoming atmosphere.

• Handle customer feedback and make improvements to enhance guest satisfaction.

4. Operational Oversight:

• Manage daily operations, including staff scheduling, supplier coordination, and inventory control.

• Ensure compliance with health, safety, and food hygiene regulations.

5. Marketing & Branding:

• Promote the restaurant through digital and traditional marketing strategies, highlighting its authenticity.

• Host events or promotions that celebrate North Indian culture and cuisine.

6. Financial Management:

• Oversee budgeting, cost control, and profitability.

• Handle payroll, vendor payments, and overall financial planning for the business.

7. Staff Management:

• Recruit, train, and lead a team of skilled chefs, servers, and support staff.

• Create a positive work environment that encourages teamwork and growth.

Skills & Attributes:

• In-depth knowledge of North Indian cuisine and culture.

• Strong leadership and interpersonal skills.

• Business acumen with expertise in restaurant management and financial planning.

• Creative and innovative approach to menu and service development.

• Commitment to delivering authentic, high-quality dining experiences.

This role requires passion, dedication, and a deep connection to North Indian culinary traditions, ensuring the restaurant thrives as a cherished destination for authentic cuisine.

Secured rights for selling and distributing commodity goods under the Playboy brand in LA.

Identified key distributor opportunities to enhance market reach.

Facilitated sales team efforts to identify key territories for corporate outreach.

Regularly engaged stakeholders to provide updates on ongoing developments.

Collaborated with corporate executives to develop sales partnerships.

Visited multiple international locations to establish presence of Playboy products.

Oversaw operations across Africa, India, Bangladesh and Sri Lanka.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Analyzed project performance data to identify areas of improvement.
• Developed and implemented project plans and budgets to ensure successful execution.
• Reported regularly to managers on project budget, progress, and technical problems.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Monitored project progress, identified risks and took corrective action as needed.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
• Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
• Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
• Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.
• Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
• Enhanced project delivery times by streamlining communication channels between development and operations teams.
• Proved successful working within tight deadlines and a fast-paced environment.