Someleze Ndithi Nakile

• Own and manage the end-to-end credit returns process within a regulated, SOP-driven environment, ensuring accuracy, compliance, and alignment with financial and operational timelines.
  • Coordinate upliftment collections through 3PL providers and internal logistics, ensuring adherence to SLA timelines and operational standards
  • Maintain full track and trace visibility across ERP/Omni systems, proactively monitoring return status and resolving delays or discrepancies
  • Validate returned goods against documentation, ensuring accuracy in quantities, condition, and compliance with returns policies
  • Classify returned stock (resalable, defective, damaged, non-returnable) and coordinate with Quality Control for further inspection where required
  • Execute GRV processing and reconcile stock movements, ensuring accurate system updates and financial integrity
  • Ensure all returns are finalised and handed over to Finance within defined timelines (10 working days for stock / 4 days for non-stock)
  • Investigate discrepancies, perform root cause analysis, and implement corrective actions to prevent recurrence
  • Support weekly clearing of faulty warehouse stock, ensuring compliance with reporting and audit requirements
  • Drive adherence to SOPs, improving process standardisation, traceability, and audit readiness

Key Contributions:

• Maintained high levels of inventory accuracy through disciplined verification and reconciliation processes
• Reduced operational risk by strengthening compliance with SOP and SLA requirements
• Improved visibility and control of returns through consistent system updates and tracking
discipline

Led warehouse operations and team performance in a fast-paced environment, ensuring efficient inventory management, dispatch accuracy, and operational control.
• Supervised a team of 6 operators, managing daily workflows, productivity, and adherence to operational standards
• Monitored warehouse performance using WMS data and operational metrics to drive continuous improvement
• Maintained inventory accuracy through structured stock control and storage optimisation
• Coordinated dispatch processes, ensuring timely order fulfilment and quality assurance
• Managed invoicing processes linked to dispatch operations, ensuring accuracy and
completeness
• Supported returns administration processes, ensuring compliance with documentation and
internal policies
Key Contributions:
• Achieved consistently low dispatch error rates through strong process control and quality checks
• Improved warehouse efficiency through better workflow coordination and team management
• Strengthened inventory control, reducing discrepancies and improving stock reliability

Received and processed incoming credit returns, ensuring all returned stock matched goods returned documentation
• Inspected returned items for condition, identifying damage, defects, and signs of tampering in line with SOP requirements
• Differentiated between resalable and faulty stock, ensuring correct allocation back to warehouse or faulty stock processes
• Marked and verified returned quantities on documentation, ensuring accuracy and traceability of all returns
• Recorded receipt dates and ensured all required signatures were obtained for compliance and audit purposes
• Completed returns documentation and coordinated handover to warehouse for stock reintegration
• Assisted in maintaining accurate records to support reconciliation and reporting processes
• Conducted safe destruction of faulty stock in accordance with health and safety standards
and company procedures
• Maintained focus on timely and accurate processing of returns to support customer
satisfaction and operational efficiency

• Executed order picking, packing, and stock handling processes in line with operational targets
• Maintained organised storage systems to support efficient warehouse operations
• Contributed to on-time order fulfilment and dispatch readiness

• Operated production machinery to support efficient manufacturing output
• Performed quality checks to ensure product compliance with standards
• Supported final product preparation, including labelling and packaging