Somandla Victor Sipala
Receptionist/Administrator
Bloemfontein
Summary
Highly communicative professional with more than 7 years of expertise in handling administrative duties. Team player providing exceptional customer service and paying attention to detail. Ability to work under pressure and have problem solving skills.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
4
4
Languages
Work History
Guest Service Attendant /Receptionist
Southern Sun
08.2017 - Current
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
- Maintained an organized workspace that ensured efficient access to pertinent documentation required during daily tasks.
- Implemented effective strategies that increased customer loyalty through consistent follow-up communications.
- Actively participated in professional development opportunities to stay current on industry trends and best practices, resulting in a continuous improvement of service quality.
- Assisted in maintaining a clean and welcoming environment to ensure guest comfort throughout their stay.
Pay Point Coordinator (Supervisor)
Woolworths South Africa Pty Ltd
02.2014 - 01.2016
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Night Auditor
Southern Sun
05.2017 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Ensured compliance with all hotel policies and regulatory requirements, maintaining high standards of operations.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Education
Matric - English, Xhosa, Biology, Accounting, Physics and Mathematics
Vuselela Secondary School
Queenstown, Eastern Cape ProvinceCertificate - Computer Training
Silulo Ulutho Technologies
Diploma - Financial Accounting
Boston City Campus
Skills
Patience and composure
Office administration
Team player mentality
Professional appearance
Computer skills
Multi-tasking
References
L, Ngamlana, Financial Controller, 051 444 1253, Southern Sun
First year Subjects
- Semester One
- Accounting Principle
- Academic Literacy
- Business Mathematics
- Commercial Law
- Computer Literacy 1
Timeline
Guest Service Attendant /Receptionist
Southern Sun
08.2017 - Current
Night Auditor
Southern Sun
05.2017 - Current
Pay Point Coordinator (Supervisor)
Woolworths South Africa Pty Ltd
02.2014 - 01.2016
Certificate - Computer Training
Silulo Ulutho Technologies
Diploma - Financial Accounting
Boston City Campus
Matric - English, Xhosa, Biology, Accounting, Physics and Mathematics
Vuselela Secondary School
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