BASANI HAPPINESS BALOYI
SOLUTION ANALYST
2510 LESEDI CRESCENT DOORNKOP
Summary
Skilled Solution Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 3-years career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Business Solution Analyst
ABSA BANK
JOHANNESBURG
06.2020 - Current
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Organized system operating procedures to strengthen controls.
- Researched and adopted new technologies to add value to existing offerings.
- Helped deploy system enhancements to improve field operations.
- Collected, defined and analyzed business requirements.
- Consolidated business rules for system enhancements.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Trained business personnel in use of systems.
- Coordinated data migration and consolidation efforts.
- Improved systems with addition of new features and infrastructure.
- Assessed business requirements to create focused solutions.
- Created and maintained standard operating procedures governing system functions and features.
- Educated stakeholders on data protection tactics to reduce breaches.
Business Banker
ABSA BANK
JOHANNESBURG
09.2016 - 06.2020
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Maintained up-to-date knowledge of competitors' products.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
Retail Sales Consultant
ABSA BANK
JOHANNESBURG
01.2013 - 09.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Determined solutions for clients promptly and professionally.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
Education
High School Diploma -
MATSEDISO SECONDARY SCHOOL
JOHANNESBURG 01.2004 - 12.2008
Bachelor of Science - Banking Services Advice
MILPARK BUSINESS SCHOOL
JOHANNESBURG 01.2012 - 12.2012
Bachelor of Science - Information Technology Project Management
MANCOSA
JOHANNESBURG 01.2023 - Current
Skills
Solution testing and implementation
Certification
Salesforce Certificate - Administrator Certificate
Timeline
Bachelor of Science - Information Technology Project Management
MANCOSA
01.2023 - Current
SAFe for Teams Course
11-2022
Salesforce Certificate - Administrator Certificate
10-2022
Business Solution Analyst
ABSA BANK
06.2020 - Current
Business Banker
ABSA BANK
09.2016 - 06.2020
Retail Sales Consultant
ABSA BANK
01.2013 - 09.2016
Bachelor of Science - Banking Services Advice
MILPARK BUSINESS SCHOOL
01.2012 - 12.2012
High School Diploma -
MATSEDISO SECONDARY SCHOOL
01.2004 - 12.2008
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