Sohail Ebrahim
Information Technology
Durban
Summary
Dynamic Sales Assistant with proven expertise in customer relations and complex problem-solving, honed at RITZ and Gatties Ice Cream. Excelled in increasing sales through visual merchandising and exceptional service, consistently enhancing customer satisfaction. Skilled in cash handling and IT, always eager to learn new computer skills. Demonstrated ability to exceed sales goals by fostering trust and dependability. Good leadership skills and have patience and respect for the people around me, Been elected Head boy in high school because of good leadership and good decision making in a well mannered time. Very enthusiastic and eager to learn new skills and willing to put the time and effort.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Sales Assistant
RITZ
Johannesburg
11.2019 - 11.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Assistant
Gatties Ice Cream
Johannesburg
01.2018 - 11.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Education
Bachelor of Science - Information Technology
Richfield College
Durban 03.2023 - 03.2026
HCIT - Information Technology
Richfield College
Durban 03.2022 - 05.2023
High School Diploma -
Mathesis College
Johannesburg 01.2021 - 11.2021
Skills
Complex Problem-Solving
Hands on
Visual Merchandising
Cash Handling
Cash Register Operation
Microsoft Office
Opening and closing procedures
Customer Assistance
Friendly and Helpful
Honest and Dependable
Information Technology Knowledge
Willing to Learn
Certification
Matric certificate
Timeline
Higher certificate in Information Technology
05-2023
Bachelor of Science - Information Technology
Richfield College
03.2023 - 03.2026
HCIT - Information Technology
Richfield College
03.2022 - 05.2023
Matric certificate
11-2021
High School Diploma -
Mathesis College
01.2021 - 11.2021
Sales Assistant
RITZ
11.2019 - 11.2020
Sales Assistant
Gatties Ice Cream
01.2018 - 11.2019
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