Sodieqa Cassiem

• Responsible for managing high calls volume, register high volume of new claims, maintenance, and high volume of mails as well as general admin
• Registration of new claims of in-house and insurer systems
• Give authorization for repairs
• Register new claims immediately
• Assist policyholder or broker or supplier with getting all the necessary documentation for registration
• Offer advice to broker or supplier on what to do during on claim
• Keep Broker updated on their claim status
• Providing high standards of service to Broker and Policyholder
• Processing incoming & outgoing mails from brokers and policyholder
• Handling telephone information request
• Gathering useful and important information of the policyholder by phone or email
• All paperwork and payment required for the next working day
• Authorized payments of suppliers and policyholder (ROC)
• Allocate workload
• Appointment of assessors and investigators
• Processing assessors’ reports
• Diarizing and following up on claims
• Calculating settlements
• Drafting/presenting agreement of loss
• Payments of clients / service providers
• Monthly recon of mandated claims
• Reduce / maintain turnaround times of claims
• Maintaining salvage register
• Effective negotiation
• Effective communication
• Develop and maintain relationships with Insurers, Service Providers and Brokers
• Reduction of fraud
• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Organizing and planning essential central services such as receptionist, maintenance, mail, as well as the day to day running of the office and bookkeeping
• Entering data into accounting system
• Responsible for sending out invoices, quotes, and statements
• (QuickBooks)
• Responsible for petty cash
• Filing invoices, paperwork and photocopying in relevant folders
• Working at receptionist, greeting visitors, and answering telephone enquiries
• Preparation of pay slips and payroll
• Ordering of material and liaison with suppliers
• Girl Friday (Scanning Document, Send Emails, Receptionist, and general office work)
• Liaison with Customers and Suppliers
• Doing orders
• Taking Minutes of meeting and writing reports
• Keep record of Stock Taking
• Bank Reconciliation
• Updated Price List

Completed bi-weekly payroll for 10 employees.