Intellectual & Strategic Games
Snethemba Amanda Jali
Operations Controller
Hillcrest
Summary
Professional with solid background in operations management and financial oversight, equipped to drive efficiency and effectiveness. Skilled in process optimization, budget management, and data analysis. Strong focus on team collaboration, adaptability, and achieving impactful results. Known for reliability, strategic thinking, and problem-solving abilities.
Experienced in coordinating warehouse activities, vehicle loading, parcel management, labour planning and service-provider performance at Pepkor Logistics. Achieved a 15% increase in vehicle utilisation, reduced parcel age backlog by 40%, improved team productivity by 25%, maintained 95% service-level adherence and kept miss-sorts below 2%.
Overview
3
3
Languages
3
3
Certifications
5
5
years of professional experience
Work History
Operations Controller
Pepkor Logistics
09.2024 - Current
- Ensured loading and offloading of Local, Linehaul, Shuttles, and Full carton suppliers vehicles followed planned sequence, maximizing vehicle utilization and efficiency for quick turnaround times and enhanced client satisfaction
- Coordinated daily transport schedules and resolved delivery exceptions to maintain service continuity.
- Managed exceptional loading instructions for vehicles, promo, and Click and Collect parcels, maximizing vehicle utilization and enhancing client satisfaction
- Supported management by scoring service providers, customers, and suppliers to meet resource, cost, and quality requirements.
- Support management with scoring service providers, customers and suppliers to meet resource, cost and quality requirements as well as service level agreements ensuring they meet the monthly minimum standard
- Ensure that the number of 5 and 14 day old parcels are kept under the target by means of investigations and reporting on a daily basis
- Investigate, follow-up and resolve all exceptions and ensure it is communicated to the relevant leaders.
- Make certain that the age of all parcels is kept within the KPI target.
- Encouraging continuous improvement in the area of responsibility
Operations Relief
Pepkor Logistics
11.2022 - 08.2024
- Reconcile labour hours to be within the Hub budget
- Ensure FIFO is applied across the entire hub floor as per the KPI target
- Ensure that the ages of all parcels are kept within the KPI target
- Managed operations team leader and planned staff to achieve productivity aligned with receiving and despatch forecasts
- Monitored and maintained miss-sorts and miss-scans within target KPI
- Promoted continuous improvement initiatives to enhance operational efficiency in the area of responsibility
- Served as Relief Operations Controller during staffing shortages to maintain workflow if and when required
- Inspect all vehicles and material handling equipment to ensure compliance and minimize risk
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensure that all relevant disciplines and presses are adhered to and understood
- Manage internal and external client relations within multi-client environment
- Investigate, follow- up and resolve all exceptions and ensure it is communicated to the relevant leaders
- Ensure the efficient loading process of vehicles in respect of vehicle utilisation
Human Capital Graduate Trainee
EThekwini Municipality Economic Development and Planning Cluster
05.2021 - 04.2022
- Perform administrative tasks to support requirements of functionality
- Participated in information sharing sessions to enhance communication, queries and complaints from customers in respect of various services provided by the municipality.
- Communicating with HC Administration branch regarding appointments
- Typing, Printing and displaying acting adverts on notice boards
- Delivered documents and transported employees.
- Extract data from system and compile reports every month
- Recording the movement of each jacket and giving update to the panel
- Maintain correct data on the document of management systems
- Organized travel logistics for candidates relocating from outside the Province, accommodation, removals for candidates from outside the Province
- Managed logistics for smooth execution of induction events and workshops for induction of new appointees and events
- Delivered presentations on HC topics, promoting understanding and awareness among stakeholders.
- Capturing and updating of statistics
- Filling in the pro-forma documents (service order, request to fill and obtaining approval from unit accountant for budget as well as from the relevant manager)
- Arrange and prepare logistics for management meetings
- Arrange for events (HC workshops, Forums and Inductions)
- Undertake the administration of new engagements, promotions, and progressions
- Draft transfers, Acting/ Responsibility allowance documents and submit for processing
Education
Bachelor's Degree - Social Science
University of KwaZulu-Natal
01-2020
Logistics and Transportation MGMT
IQ Academy
01-2026
BCom Honours - HRM
University of KwaZulu-Natal
01-2021
Skills
Operational optimization
Logistics coordination
Inventory management
Cost management
Strategic execution
Teamwork and collaboration
Accomplishments
- Supervised team of over 100 staff members.
- Enhanced Vehicle Utilisation- Increased vehicle utilisation by 15% through efficient loading processes and strategic planning.
- Optimised Parcel Management- Reduced parcel age backlog by 40% and improved customer satisfaction.
- Boosted Team Productivity- Improved team productivity by 25% and maintained 95% service level adherence.
- Minimised Miss-Sorts Rate- Successfully managed to keep miss-sorts below 2%, achieving company targets flawlessly.
Certification
Initiating Disciplinary Enquiries
Interests
DIY Projects or PC Building
Timeline
Operations Controller
Pepkor Logistics
09.2024 - Current
Operations Relief
Pepkor Logistics
11.2022 - 08.2024
Human Capital Graduate Trainee
EThekwini Municipality Economic Development and Planning Cluster
05.2021 - 04.2022
BCom Honours - HRM
University of KwaZulu-Natal
Logistics and Transportation MGMT
IQ Academy
Bachelor's Degree - Social Science
University of KwaZulu-Natal
Personal Information
- Gender: Female
- Nationality: South African
- Driving License: Code 8