Snethemba Zakwe
Financial Management
Richard's Bay
Summary
Driven Bank Teller Intern at Ithala Bank, adept in financial advising and cash handling, with a strong foundation in compliance and accounting software. Excelled in client service, demonstrating meticulous attention to detail. Proven track record of enhancing customer satisfaction, with a focus on leveraging Microsoft Excel to improve financial processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller Intern
Ithala Bank
Richard's Bay
03.2022 - 05.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Assisted in reducing wait times for customers through effective queue management and timely service.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training of new tellers on policies and procedures.
- Educated customers on online banking and mobile banking applications.
Education
Grade 12
Financial Management
Skills
Driving lisence C1
Certification
RE 5
Languages
English
Upper intermediate (B2)
Isizulu
Advanced (C1)
Reference
NV Shange
Supervisor
Company: Ithala Soc limited
Phone: 0833720761
Email: ngobilesithole@myithala.com
JS Ndimande
Branch Manager and Regional Manager
Company: Ithala Soc limited
Phone:0826987510
Email: jndimande@myithala.com
Z Ncayiyane
Advisor
Company: Ithala Soc limited
Phone: 0710417575
Email: zncayiyane@myithala.com
Timeline
RE 5
05-2024
Bank Teller Intern - Ithala Bank
03.2022 - 05.2024
Uyengo Secondary School - , Grade 12
Majuba College - , Financial Management
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