Snethemba Zakwe
Financial Management
Richard's Bay
Summary
Driven Bank Teller Intern at Ithala Bank, adept in financial advising and cash handling, with a strong foundation in compliance and accounting software. Excelled in client service, demonstrating meticulous attention to detail. Proven track record of enhancing customer satisfaction, with a focus on leveraging Microsoft Excel to improve financial processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller Intern
Ithala Bank
Richard's Bay
03.2022 - 05.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Assisted in reducing wait times for customers through effective queue management and timely service.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training of new tellers on policies and procedures.
- Educated customers on online banking and mobile banking applications.
Education
Grade 12
Financial Management
Skills
Driving lisence C1
Financial Advising
Cash handling expertise
Compliance, banking laws and regulations
Accounting systems and software
Cash Handling
Microsoft excel, spreadsheet, word,emails
Attention to details
Clients service
Certification
RE 5
Languages
English
Upper intermediate (B2)
Isizulu
Advanced (C1)
Reference
NV Shange
Supervisor
Company: Ithala Soc limited
Phone: 0833720761
Email: ngobilesithole@myithala.com
JS Ndimande
Branch Manager and Regional Manager
Company: Ithala Soc limited
Phone:0826987510
Email: jndimande@myithala.com
Z Ncayiyane
Advisor
Company: Ithala Soc limited
Phone: 0710417575
Email: zncayiyane@myithala.com
Timeline
RE 5
05-2024
Bank Teller Intern - Ithala Bank
03.2022 - 05.2024
Uyengo Secondary School - , Grade 12
Majuba College - , Financial Management