Snesihle Nzama
Lot 508 Inanda Glebe, Inanda, Durban
Summary
Friendly and efficient young female devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skills in retaining and service information to provide effective issue resolution. Highly adaptable to addressing diverse customer needs. Articulate, enthusiastic and results oriented with demonstrated passion for building, cultivating relationship and partnership.
Offering excellent communication skills and dedication to customer satisfaction, ready to learn and grow in dynamic environment. Brings ability to quickly grasp new concepts and adapt to various situations, aiming to provide exceptional service and support.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Customer Service Assistant
Markhams
11.2022 - 01.2023
- Addressing customers enquiries
- Provide quick responses to enquiries
- Assisting customers with purchasing choices
- Processing of cash and card payments
- Limiting of customer waiting times
- Welcoming and greeting of customers
- Maintain visual merchandising standards
- Assist with administrative duties
- Performing clerical duties
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
General worker
Virobag
11.2018 - 01.2020
- Ensured compliance with company policies and industry regulations through meticulous attention to detail in all aspects of work.
- Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Leveraged strong organizational skills for effectively managing multiple tasks simultaneously without compromising quality or missing deadlines.
Education
Diploma - Retail Management Science
Durban University of Technology
Durban05-2023
Matric Certificate -
Phenix Secondary School
Durban, South AfricaSkills
- Computer Literacy
- Report writing
- Filing skills
- Ability to work under pressure
- General office administration skills
- Customer oriented
- Handling of complaints skills
- Telephone etiquette
- Friendly and helpful
- Customer assistance
- Complaint handling
- Active learning
- Driving Skills - License: Code C1 (10)
Personal Information
- ID Number: 9510041238089
- Citizenship: South African
- Date of Birth: 04/10/95
- Gender: Female
- Marital Status: Single
Timeline
Customer Service Assistant
Markhams
11.2022 - 01.2023
General worker
Virobag
11.2018 - 01.2020
Diploma - Retail Management Science
Durban University of Technology
Matric Certificate -
Phenix Secondary School
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