Snegugu Nomfundo Mbele
Receptionist
Port Shepstone
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optical Assistant
Sos Optometrists
04.2019 - Current
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Prepared and administered medications to patients as prescribed by optometrist.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Receptionist Administrator
Umzumbe Municipality
06.2016 - 05.2017
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Manangement
Mangosuthu University Of Technology
Durban 04.2001 -
Skills
Excellent Communication
Goal Setting
Certified Paraoptometric
Diagnostic Imaging
Problem-solving abilities
Self Motivation
Attention to Detail
Adaptability
Time management abilities
Customer service abilities
Multitasking
Certification
Computer
Timeline
Computer
03-2024
Optical Assistant
Sos Optometrists
04.2019 - Current
Receptionist Administrator
Umzumbe Municipality
06.2016 - 05.2017
Manangement
Mangosuthu University Of Technology
04.2001 -