Snegugu Ngcamu
Administrator
Pinetown
Summary
Customer-oriented Administrator with an extensive background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new efficient methods for inventory and liaising with customers. Hardworking and driven individual with a background experience as a Rental Sales Agent and Administrator. Customer-oriented Sales Administrator with extensive 6 years background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping.
Overview
9
9
years of professional experience
Work History
Sales Administrator
New Twinkle Vision
3 2020 - Current
- Develop new business opportunities, and actively seek new growth and expansion opportunities
- Manage all the online platforms for sales i.e
- Takealot, Loot, FB, etc
- Manage and Report on all stock requirements for online platforms
- Respond to all online enquiries
- Conduct research to identify new popular products
- Promote the company's products/services
- Do daily, weekly and monthly sales
- Assist in any ad-hoc duties, projects and activities as and when required
- Enhancing customer experience, executing customer order fulfilment
- Manage pricing on client portal
- Complete compliance documentation for NRCS
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Proof read and make sure manuals for products are correct.
Rental Sales Agent
Sani Fleet Rental
09.2018 - 09.2019
- Making Reservations
- Taking bookings and explaining the terms of rental or leasing agreements
- Maintaining the cleanliness of vehicles
- Delivering and collecting vehicles
- Preparing and distributing monthly invoices
- Respond to calls, emails and customer queries
- Completing paperwork with the customer and taking payments
- Showing customers to their vehicle and pointing out any bumps, scrapes or special features
- Providing ongoing service and sales support.
Administrator
Luxfactor Pty(ltd) T/A Fastway Couriers
03.2018 - 08.2018
- Schedule shifts for drivers and warehouse staff
- Maintain updated records of orders, suppliers and customers
- Oversee the levels of warehouse stock and place orders as needed
- Reconciling line haul shipment invoice and statements
- Monitoring of tracker and comparing to daily round sheets, to detect unauthorized use of company vehicles
- Vehicle Checklists and control sheets checked daily, to ensure roadworthy is maintained on all company vehicles
- Liaise with car rental companies for all hired vehicles sorting out vehicle exchanges, queries, invoices and quotations
- Run weekly reports for warehouse expenses
- Assist the front desk with customers and drivers during rush hour.
Rental Sales Agent
First Car Rental
12.2014 - 02.2018
- Making Reservations
- Opening a rental agreement contract
- Maintaining the cleanliness of vehicles
- Delivering and collecting vehicles
- Preparing and distributing monthly invoices
- Respond to calls, emails and customer queries
- Upselling insurance and mileage packages
- Updating the rental car inventory when a customer rents or returns a truck or van.
Education
High School Diploma -
Pinehill Private School
Pinetown 04.2001 -
Skills
Point of sale operation
Profitability Optimization
Time management abilities
Order Management
Problem-solving abilities
Team Collaboration
Problem-Solving
Report Generation
Account Management
Multitasking Abilities
Stock management
Effective Communication
References
- Gloria Nene, 0724539789 or 0838671708
- Alice Cadman, 0828554090
- Tasmin Cassim, 0728626733
- Marcus Reddy, 0734756141 or 0845013206
- Viloshnee Chetty, 0769409588
Timeline
Rental Sales Agent
Sani Fleet Rental
09.2018 - 09.2019
Administrator
Luxfactor Pty(ltd) T/A Fastway Couriers
03.2018 - 08.2018
Rental Sales Agent
First Car Rental
12.2014 - 02.2018
High School Diploma -
Pinehill Private School
04.2001 -
Sales Administrator
New Twinkle Vision
3 2020 - Current