Snazo Chief
Call Center Agent
Cape Town
Summary
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Simphiwe
03.2024 - 11.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Mentor ,social Development
Simangele
02.2023 - 04.2023
- Enhanced mentee performance by providing personalized guidance and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Part Time Waitress
Leonard
07.2020 - 10.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor Of Commerce In Law - Law
Boston City Campus
Cape Town Matriculation -
Trafalgar High School
Cape Town 12.2021
Skills
Performance improvement
Timeline
Call Center Representative
Simphiwe
03.2024 - 11.2024
Mentor ,social Development
Simangele
02.2023 - 04.2023
Part Time Waitress
Leonard
07.2020 - 10.2022
Bachelor Of Commerce In Law - Law
Boston City Campus
Matriculation -
Trafalgar High School
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