Smart Tiana
capetown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call center manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Call centre Manager
Easysell
07.2022 - Current
- Coaching and mentoring of Team of 10-25 agents Team leader Team administration Team operational performance, monitoring and reporting Problem solving and decision effectiveness Motivation, morale, communication, engagement, energy and teamwork Lead management (loading and removing leading assigning of recycling rules) System administration( monitoring the dialer and creating new campaigns) Training and recruiting of new agents Compiling payroll figures for the accountant Solve all IT related issues in the call center
Call centre Team leader / Campaign Manager
BMI
01.2012 - 01.2022
- Coaching and mentoring of Team of 40-50 agents Team leader Team administration Team operational performance, monitoring and reporting Problem solving and decision effectiveness Motivation, morale, communication, engagement, energy and teamwork Resourcing, capacity (people / infrastructure / systems), optimisation and utilisation .ETC
Reservations Agent
Mind pearl
01.2010 - 01.2011
- Attend to guest problems, escalating to higher levels as required
- Required to work in shifts as well as to cover airport tickets sales duties
- Emailing reservations
- Customer care(Telephonically assisting guests with their bookings
Education
Computer sciences
species college
2008
Skills
- Microsoft word
- Relationship Building
- Critical Thinking
- Flexible and Adaptable
- Cultural Awareness
- Calm Under Pressure
- Excellent Communication
- Written Communication
- Recordkeeping
- Microsoft excel
- Pastel, emailing
- Internet
Languages
English
Intermediate (B1)
Shona
Bilingual or Proficient (C2)
Ndebele
Upper intermediate (B2)
Zulu
Elementary (A2)
Timeline
Call centre Manager
Easysell
07.2022 - Current
Call centre Team leader / Campaign Manager
BMI
01.2012 - 01.2022
Reservations Agent
Mind pearl
01.2010 - 01.2011
Computer sciences
species college
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