Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Smaragda Barbosa Martins

Smaragda Barbosa Martins

Johannesburg

Summary

Versatile and customer-focused professional with a strong background in customer relations, document management, and digital communications. Demonstrates the ability to handle multiple roles in fast-paced environments, with particular strengths in handling customer inquiries, managing sensitive information, and delivering high-quality administrative support. Fluent in English and Greek, with ongoing training in Microsoft Access to further enhance proficiency with office software systems. Committed to contributing to the efficiency and accuracy of the Visa Section at the Consulate General of Greece.

Overview

11
11
years of professional experience

Work History

Expert Annotator

Mindrift by Toloka
11.2023 - Current
  • Evaluated and labeled complex data to enhance machine learning models, maintaining high-quality outputs
  • Applied strong analytical skills and attention to detail to ensure accuracy in data handling, skills transferable to managing visa documents and ensuring proper data entry
  • Supported AI and machine learning projects, honing precision in data management and output consistency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Editor and Proofreader

Proofed
10.2022 - Current
  • Edited and proofread documents, adhering to different English dialects and academic style guidelines, ensuring clarity and correctness
  • Managed multiple documents, ensuring version control and meticulous attention to detail, critical when handling visa applications and verifying information accuracy.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.

Digital Marketing Coordinator and Customer Success Specialist

The Ginger Man (Pty) Ltd
04.2018 - 09.2024
  • Managed customer inquiries and engagement across multiple platforms, similar to handling visa-related inquiries and ensuring client satisfaction
  • Created and presented reports to stakeholders, skills transferable to managing data and preparing visa-related documentation
  • Collaborated with cross-functional teams, developing communication and multitasking skills needed in consular environments.
  • Established an efficient workflow for managing multiple projects simultaneously without compromising quality or deadlines.

Editor and Proofreader

Upwork
02.2022 - 03.2024
  • Corrected grammar and spelling errors in diverse documents, ensuring attention to detail and adherence to formatting and content guidelines
  • Researched and fact-checked documents, a skill applicable to verifying the accuracy of visa applications and supporting documentation.
  • Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
  • Ensured legal compliance in document production, applying thorough knowledge of industry-specific terminology and standards.

Social Media Marketing Coordinator

Dear Chef Deli & Café
04.2014 - 03.2016
  • Managed customer communications and social media engagements and developed strong organizational skills and the ability to prioritize tasks, which is crucial in handling high-volume visa applications.
  • Collaborated with cross-functional teams to develop consistent brand messaging across all channels.
  • Managed paid social media advertising campaigns to reach and engage target audiences.
  • Streamlined internal communication processes using project management tools like Trello or Asana, improving team efficiency.

Education

Higher Certificate - Counselling and Communication

South African College of Applied Psychology (SACAP)
Johannesburg, Gauteng

Google Digital Marketing and E-commerce Certificate -

Google
Online

Graphic Design Online Short Course -

University of Cape Town
Online

Microsoft Access Training (In Progress) -

Udemy
Online

Skills

  • Technical Skills:
  • Microsoft Office Suite (Word, Excel, Outlook), Microsoft Access (in progress), Adobe Creative Suite
  • Document Management: Editing, proofreading, data accuracy, version control
  • Customer Relations: Multitasking, time management, conflict resolution, active listening
  • Communication: Verbal and written communication, content creation, project management

Languages

  • English (Native), Greek (Expert)

    • Additional Information

    • Permanent Resident: Johannesburg, Gauteng, South Africa
    • Police Clearance: Available upon request

    Timeline

    Expert Annotator

    Mindrift by Toloka
    11.2023 - Current

    Editor and Proofreader

    Proofed
    10.2022 - Current

    Editor and Proofreader

    Upwork
    02.2022 - 03.2024

    Digital Marketing Coordinator and Customer Success Specialist

    The Ginger Man (Pty) Ltd
    04.2018 - 09.2024

    Social Media Marketing Coordinator

    Dear Chef Deli & Café
    04.2014 - 03.2016

    Higher Certificate - Counselling and Communication

    South African College of Applied Psychology (SACAP)

    Google Digital Marketing and E-commerce Certificate -

    Google

    Graphic Design Online Short Course -

    University of Cape Town

    Microsoft Access Training (In Progress) -

    Udemy

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