Smangele Ngubane

• Maintained clean, safe working environments to eliminate accident risks.
• Trained and mentored employees to maximise team performance.
• Managed complaints with calm, clear communication and problem-solving.
• Collaborated with team members to achieve target results.
• Picked up additional tasks to aid team success.

• Participated in comprehensive management training programme to develop leadership and strategic skills.
• Collaborated with senior managers to plan and implement operational strategies.
• Supported the implementation of quality control measures to uphold service standards and compliance.
• Organised training sessions for staff to improve skills and job satisfaction.
• Learned problem-solving strategies and conflict management working closely with mentors.
• Shadowed senior staff to learn mentoring and training techniques for staff management.

Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.

• Assisted in planning and preparing classroom materials, fostering an engaging learning environment.
• Organised educational materials and resources, promoting accessibility and engagement for all students.
• Facilitated teacher feedback process by marking assignments and communicating results to students and parents.
• Updated class records with attendance and grades for assignments, projects and examinations.
• Supported teachers and students through efficient administration, enhancing classroom operations.
• Maintained safe, clean and organised classroom environment.