Smanga Benedict Njapha
Divisional Manager
Durban,KZN
Summary
Results-driven Divisional Manager with extensive experience in the retail and wholesale sector, progressing from in-store demonstrator to senior leadership. Proven track record in driving revenue growth, managing multi-regional operations, leading high-performing teams, and executing strategic initiatives that enhance profitability and brand presence. Strong commercial acumen with expertise in sales strategy, operations management, and stakeholder engagement.
Experienced with managing divisional operations and optimizing performance. Utilizes strategic planning to achieve organizational goals. Track record of effective team leadership and process improvement.
Overview
2
2
Languages
2
2
Certifications
19
19
years of professional experience
Work History
Sales Operations Divisional Manager (Coastal Region)
TEVO PTY LTD
03.2020 - Current
- Lead and manage multiple regions, overseeing operational performance and profitability.
- Develop and implement strategic plans to drive sales growth across divisions.
- Manage budgets, forecasts, and financial performance indicators.
- Mentor and lead regional and area managers to achieve business objectives.
- Strengthen relationships with key stakeholders, suppliers, and clients.
- Improve operational efficiency through process optimization and innovation.
- Key Achievements:
- Increased divisional revenue by [13% KZN, 29% EC] within [Last financial year].
- Reduced operational costs to [5%] through strategic planning.
- Successfully expanded into [new markets/regions].
Sales Operations Regional Manager (Kwa-Zulu Natal)
TEVO PTY LTD
05.2017 - 03.2020
- Oversaw multiple branches within the region, ensuring sales targets were met.
- Managed and supported area managers, sales reps and store teams.
- Monitored regional performance and implemented corrective actions.
- Ensured compliance with company policies and operational standards.
- Key Achievements:
- Achieved consistent growth of [24%] across the region.
- Improved staff performance and reduced turnover by [10%].
Sales Operations Area Manager
TEVO PTY LTD
02.2016 - 05.2017
- Managed a cluster of stores, driving sales and operational excellence.
- Conducted store visits, audits, and performance reviews.
- Trained and developed store managers and staff.
- Key Achievements:
- Increased sales performance in underperforming stores by [34%].
- Enhanced customer experience and store standards.
Field Marketer
TEVO PTY LTD
01.2015 - 09.2015
- Executed marketing campaigns and promotions in retail environments.
- Built brand awareness and customer engagement.
- Collected market intelligence and competitor insights.
- Key Achievements:
- Improved product visibility and sales through targeted campaigns.
In-Store Demonstrator and Team Leader
TEVO PTY LTD
01.2007 - 12.2013
- Demonstrated products and engaged directly with customers.
- Provided product knowledge and drove in-store sales.
- Maintained merchandising standards.
- Key Achievements:
- Consistently exceeded daily/weekly sales targets.
Education
Management bachelor’s degree -
Durban University of Technology
01-2012
Skills
Microsoft Office (Excel, Word, PowerPoint)
Retail Management Systems
ERP Systems (eg, SAP, Oracle)
Certification
Alison LSM Online Course
Timeline
Sales Operations Divisional Manager (Coastal Region)
TEVO PTY LTD
03.2020 - Current
Sales Operations Regional Manager (Kwa-Zulu Natal)
TEVO PTY LTD
05.2017 - 03.2020
Sales Operations Area Manager
TEVO PTY LTD
02.2016 - 05.2017
Field Marketer
TEVO PTY LTD
01.2015 - 09.2015
In-Store Demonstrator and Team Leader
TEVO PTY LTD
01.2007 - 12.2013
Management bachelor’s degree -
Durban University of Technology
CORE COMPETENCIES
- Strategic Leadership & Business Development
- Retail & Wholesale Operations Management
- Sales Growth & Revenue Optimization
- Team Leadership & Talent Development
- Budgeting & Financial Management
- Customer Relationship Management
- Market Analysis & Expansion Strategies
- Performance Management & KPI Tracking
Keeping Health and spending time outdoors
I have recently acquire a leadership management online cerificate.