Slungile Ndlela
Dispensary Manager
Vryheid,KZN
Summary
As a Dispensary Manager, with the extensive experience of 8 years in Retail Pharmacy,Ive gained experience in two of the biggest Retail Pharmacies in South africa(Dischem and Clicks Group).Then throughout my career I have demonstrated a track record of success in the pharmacy management role, consistently exceeding performance targets and driving operational excellence. In most recent role as Dispensary Manager, I led initiatives to simplify workflow processes, resulting in an in an increase in sales over the years. Through strategic resource allocation, I cultivated a high-performing team dedicated to delivering superior customer service while maintaining compliance with industry regulation. I assisted assisted with the day-to-day operations of the dispensary and provides support to the management team. Maintained best-in-class customer service while ensuring compliance with all applicable regulations in the dispensary, While making sure that I work Closely with the Store manager into making sure that we both achieve the sales Targets that are assigned to our store collectively. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control standards stipulated by SAPC. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Dispensary Manager
Dischem
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Budgeted for resources to control expenditure and maximize profits.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pharmacy Manager
CLICKS GROUP
5 2017 - Current
- Provision of high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within legal scope of practice as outlined by South African Pharmacy Council (SAPC)
- To efficiently manage and control all operational activities of dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards
- To ensure that Pharmacy and Clinic achieve its financial targets on month to month basis, and focusing on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required by business
- To ensure that my team is motivated and competent at all time this includes learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs
- Arranging personnel in accordance with labor policy and applicable labor model to guarantee that every department is adequately and fully staffed; this includes making sure that employee records and weekly time and attendance are complete and sent to HR
- To oversee customer service programs in dispensary that provide excellent customer service, encourage repeat business, and meet club card participation goals
- To guarantee collaboration and integration with clinic and healthcare aisle so that clients may receive comprehensive offering for their medical needs
- To live and drive corporate values in order to support Group's mission to be customer's first choice retailer for health and beauty products.
- Motivating pharmacy, clinic, and store operations teams to work together cohesively and consistently will help create high-performing corporate culture that will increase shareholder value, employee loyalty, and customer happiness.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
Pharmacist Grade 1
Phoenix community health care centre
05.2015 - 08.2016
- Provide accurate, efficient and cost effective pharmaceutical service
- Provide comprehensive pharmaceutical service to patient at clinic level
- Maintain accurate and appropriate records and statistics
- Assessment of medication storage and control at clinic
- Issuing and receipt of stock in pharmacy stores
- Ensure efficient, safe and legal dispensing of prescribed medicines
- Provide medicine information, counseling and education to healthcare professionals and patients
- Ensure proper control of schedule 5 and also ensure balancing of registers on monthly basis
- Provide all necessary services within ARV Programme.
- Evaluated drug therapy to drive appropriate medicine use
- Completed accurate cycle counts, inventory management and will-calls for customers
- Advised patients on medication side effects and contraindications and explained proper administration
- Performed technical processes required to dispense medications to patients
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely
- Increased immunization rates in the community by administering vaccinations during flu season
- Effectively prioritized tasks and organized workflow to increase efficiency
- Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail
- Improved patient outcomes by providing comprehensive medication therapy management and counseling
- Conducted blood pressure screenings to reduce heart attack, stroke and death
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs
- Maintained appropriate drug records and completed reports as necessary
- Reported adverse drug events to comply with regulatory policies and procedures
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence
- Evaluated and monitored laboratory data to drive safe and effective medication therapy
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications
- Hand counted controlled medications, measured liquids and reconstituted antibiotics
- Reviewed and evaluated orders for non-formulary to identify generic alternatives
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft
- Managed drug and supply inventories
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Applied effective time management techniques to meet tight deadlines
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Pharmacist Grade 1
niemeyer hospital
01.2014 - 04.2015
- Provide all necessary services within the ARV Programme
- Provide appropriate counseling to patients regarding drug treatment
- Perform on call duties
- Issuing and receipt of stock in pharmacy stores
- Ensuring the proper drug supply management of medicines to clinics
- Ensure and assist the efficient, safe and legal dispensing of prescribed medicines
- Assist in the requisition and maintenance of stock for in-patients in the wards
- Provide medicine information, counseling and education to healthcare professionals and patients
- Ensure the proper control of schedule 5 and 6 to wards and also ensure the balancing of the registers on a monthly basis.
- Evaluated drug therapy to drive appropriate medicine use
- Completed accurate cycle counts, inventory management and will-calls for customers
- Advised patients on medication side effects and contraindications and explained proper administration
- Performed technical processes required to dispense medications to patients
Community Service Pharmacist
Hlabisa hospital
01.2013 - 12.2013
- Provide appropriate counseling to patients regarding drug treatment
- Compounding of pharmaceutical products, prepacking and re-packaging of medicine
- Perform on call duties
- Issuing and receipt of stock in pharmacy stores as well as ordering of MDR and ARVS medicines
- Ensuring the proper drug supply of management of medicines to clinics especially the supply of ARVS
- Ensure and assist the efficient, safe and legal dispensing of prescribed medicines including ARVS and Multi-drug resistant TB
- Assist in the requisition and maintenance of stock for in-patients and special programs
- Provide medicine information, counseling and education to healthcare professionals and patients
- Ensure the proper control of schedule 5 and 6 to wards and also ensure the balancing of the registers on a monthly basis.
Pharmacy Intern
Vryheid hospital
01.2012 - 12.2012
- Provide appropriate counseling to patients regarding drug treatment
- Compounding of pharmaceutical products, prepacking and re-packaging of medicine
- Perform on call duties
- Issuing and receipt of stock in pharmacy stores as well as ordering of MDR and ARVS medicines
- Ensuring proper drug supply management of medicines to clinics
- Ensure and assist proficient, safe and legal dispensing of prescribed medicines including ARVS and Multi-drug resistant TB
- Assist in requisition and maintenance of stock for in-patients and special programs
- Provide medicine information, counseling and education to healthcare professionals and patients
- Ensure proper control of schedule 5 and 6 to wards and also ensure the balancing of registers on a monthly basis.
- Advised patients on medication side effects and contraindications and explained proper administration
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy
Education
POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT -
Mancosa
BACHELOR OF PHARMACY - undefined
University of KwaZulu-Natal
MATRIC CERTIFICATE - undefined
Gudu High School, Kwazulu-Natal
Skills
Budget Control
Transport
Yes
Personal Information
- Available: 1 Month
- ID Number: 870926 0348 089
- Nationality: South African
Current Salary
Market related
References
- Nandi Khambule, Zululand District Pharmacy Manager, 084 628 4762
- Ayesia Jumnapersad, Pharmacy manager, Hlabisa Hospital, 082 776 1228, 035 838 1350
- Nhlanhla Nkomentaba, Pharmacy manager, Niemeyer Memorial Hospital, 083 692 4518, 034 331 3011
- Saloshni Govender, Pharmacy supervisor, Phoenix Community health care centre, 031 5380800
- Sbusiso Mdubo, Area manager Newcastle Area, Clicks Coastal East, 0677367113
- Dudu Dlamini, Dispensary Manager, Dischem Woodburn
Demographic Profile
African Female
Timeline
Pharmacist Grade 1
Phoenix community health care centre
05.2015 - 08.2016
Pharmacist Grade 1
niemeyer hospital
01.2014 - 04.2015
Community Service Pharmacist
Hlabisa hospital
01.2013 - 12.2013
Pharmacy Intern
Vryheid hospital
01.2012 - 12.2012
BACHELOR OF PHARMACY - undefined
University of KwaZulu-Natal
MATRIC CERTIFICATE - undefined
Gudu High School, Kwazulu-Natal
Dispensary Manager
Dischem
Pharmacy Manager
CLICKS GROUP
5 2017 - Current
POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT -
Mancosa
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