SKYLA GARRATT
Cape Town ,South Africa
Summary
I am a dedicated professional with extensive high-end retail experience and luxury product knowledge. I am energetic and demonstrate reliability and responsibility in all tasks. I am known for my smart problem-solving abilities and I have a passionate approach to work, consistently showing initiative and enthusiasm. I put 110% into everything I do and believe I will be an asset to your company.
Overview
1
1
Language
12
12
years of professional experience
Work history
Luxury sales consultant
Browns The Diamond Store
Cape Town , South Africa
2025.11 - Current
- Deliver a personalise luxury jewellery experience, creating genuine relationships with clients and adapting my approach to their individual personalities, needs and expectations.
- Consult with clients on engagement rings, wedding bands, diamond jewellery and meaningful gifts, providing guidance on design, diamonds, metals, sizing and suitability.
- Develop strong knowledge of Browns' jewellery collections.
- Provide knowledgeable guidance on natural diamonds, diamond quality, platinum, yellow and white gold and other precious metals, helping clients make informed purchase decisions.
- Build and maintain a strong client book. Following up with clients after the boutique appointments and identifying opportunities for future purchases, anniversaries, birthdays, engagements and weddings.
- Manage detailed after-sales enquires, including repairs, resizing, refurbishments, valuations and jewellery care.
- Handle sensitive or complex client situations professionally, maintaining expectations around repairs, manufacturing timelines, pricing and service limitations.
- Support clients with surprise gifts, carefully considering presentation, timing, discretion and personal significance.
- Achieve individual and boutique targets through luxury selling.
- Identify opportunities for upselling, cross-selling and repeat business while ensuring to remain relevant to the client's needs.
Carnival worker at PB3 Amusements
Bambi Bury
Manheim, Pennsylvania , Pennsylvania
2024.04 - 2025.10
- Erect and take down numerous parts of a mobile carnival, including food and game trailers as well as carnival rides throughout Pennsylvania, New York, New Jersey, Delaware and Maryland.
- Encourage families and vendors to get involved in carnival entertainment such as dart and balloon games to win many different prizes.
- Manage a funnel cake/food trailer and serve desserts, food and beverages.
Manager
Pearl Girl Jewellery & Gems, Wild Coast Sun Casino
2018.06 - 2023.01
- Courteously interact and answer all facility related queries with members and guests.
- Ensuring guest satisfaction and professional service
- Perform expected quota of sales monthly
- Ensure the shop is always in peak condition and immaculate personal presentation
- Accomplish department objectives by managing staff, planning and evaluating department activities
- Recruit, select, train, coach, council and discipline employees
- Ensure the working environment is safe and secure
- Maintain quality service by enforcing quality customer service, resolving customer problems and recommending ways to improve
- Preform any supplementary task or duty necessary to carry out the main duty of the job
Hostess
Golden Moon Spur, Wild Coast Sun Casino
2017.12 - 2018.01
- Welcome guests in a warm and friendly manner
- Ascertains dining needs
- Monitors restaurant activity to determine seating and flow
- Perform opening and closing duties, as needed
- Assist others with side work including cleaning, stocking, folding silverware, etc.
Assistant
Safe Community, Pietermaritzburg
2016.08 - 2017.12
- Required to capture data and information onto the company’s website from a paper file system
- Door to door sales and product promotion
- Answering phone calls and any questions related to Safe Community
- Sit in on meetings and take notes
- Assisting with voice overs in videos for marketing purposes
Promoter
Atomic Marketing, Wozani Africa Events and Purple Rocket Promotions
2015.01 - 2017.10
- Promote various new products
- Ask questions and gain feedback on these products for improvements
- Persuade consumers to buy these new products
- Various promoting company’s.
Daycare worker
Bubble-Blue Daycare, The Estuary Hotel & Spa
2016.12 - 2017.01
- Provide safety to children aged 1-12
- Keep them entertained and fed for the time they were at the daycare
- Ensure good hygiene and cleanliness of the rooms and toys
- Encourage them to learn basic skills and concepts such as communication, manners and sharing with others
Education
National Senior Certificate -
PORT SHEPSTONE HIGH SCHOOL
Port Shepstone, KwaZulu-Natal 2017.12 - 2017.12
Skills
- Smart
- Passionate
- Initiative
- Reliable
- Enthusiastic
- Problem solver
- Responsible
- CRM systems usage
- High-End retail experience
- Luxury product knowledge
Languages
English
Personal Information
- 27 years old
- Date of birth: 13 May 1999
- Gender: Female
- Nationality: South African
- Availability: Willing to relocate
- Marital status: Single
REFERENCES
- Benite de Venter - Luxury advisor at Browns 064 019 0379
- Bambi Bury - Owner of PB3 Amusements +1 717 333 8599
- Erica Bruno -Owner of Pearl Girl Jewellery & Gems @ Wild Coast Sun Casino 074 314 5763
- Melissa Spence - Business Manager/Partner at Safe Community, Ashburton Pietermaritzburg 066 206 9891
- Warren Smit - Manager, 081 467 5524, Golden Moon Spur @ Wild Coast Sun Casino
- Kayla Fourie - Manager, 073 261 3208, Bubble-Blue Daycare @ The Estuary Hotel & Spa
Timeline
Luxury sales consultant
Browns The Diamond Store
2025.11 - Current
Carnival worker at PB3 Amusements
Bambi Bury
2024.04 - 2025.10
Manager
Pearl Girl Jewellery & Gems, Wild Coast Sun Casino
2018.06 - 2023.01
Hostess
Golden Moon Spur, Wild Coast Sun Casino
2017.12 - 2018.01
National Senior Certificate -
PORT SHEPSTONE HIGH SCHOOL
2017.12 - 2017.12
Daycare worker
Bubble-Blue Daycare, The Estuary Hotel & Spa
2016.12 - 2017.01
Assistant
Safe Community, Pietermaritzburg
2016.08 - 2017.12
Promoter
Atomic Marketing, Wozani Africa Events and Purple Rocket Promotions
2015.01 - 2017.10