Skhonna Gumede
Operational Specialist
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Performance-driven individual with proven experience optimizing daily operations across all subsidiaries of operations .
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Operational Specialist
Professional Provident Society (PPS) Insurance
Johannesburg
02.2022 - Current
- Everyday research and confirming eligibility of applicants
- Testing the system before and after every deployment.
- Testing the system and finding work around to technical problems
- Documenting synopses, awareness, team meeting minutes, and work instructions.
- Interacting with sales department and other operations subsidiaries to better service level.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Assistant Teacher
Mseshi Primary School
KwaNgwanase
12.2020 - 12.2021
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Provided one-on-one and group-based learning support focused on student progress.
- Provided additional mentoring based on student evaluations.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Education
BBA - Bachelor of Business Administration
IIE Rosebank College
Durban 01.2018 - 12.2020
Skills
Written Communication
Data Entry
Decision-Making
Problem-Solving
Good Telephone Etiquette
System Testing
Research
Timeline
Operational Specialist
Professional Provident Society (PPS) Insurance
02.2022 - Current
Assistant Teacher
Mseshi Primary School
12.2020 - 12.2021
BBA - Bachelor of Business Administration
IIE Rosebank College
01.2018 - 12.2020