Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinovuyo Jezile

Customer Service Representative
Cape Town

Summary

Dynamic Customer Service Representative with proven expertise at Takealot, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Recognized for developing strong product knowledge and effectively managing high-stress situations, leading to increased customer loyalty and repeat business. Proficient in call center operations and adaptable to diverse customer needs.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Takealot
04.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Credit Consultant

RCS
02.2023 - 02.2024
  • Established strong relationships with clients by maintaining open lines of communication and providing ongoing support throughout the consulting process.
  • Spearheaded process design, requirements gathering and functional design systems implementation engagements.
  • Enhanced customer satisfaction by offering tailored financial advice and recommending suitable credit solutions.


Education

Bachelor of Professional Studies -

Northlink College - TVET
Cape Town, South Africa
04.2001 -

High School Diploma -

Desmond Mpilo Tutu Secondary School
Paarl, South Africa
04.2001 -

Skills

Client assistance

Problem-solving

Active listening

Product knowledge

Complaint resolution

Call center experience

Customer service

Timeline

Customer Service Representative

Takealot
04.2024 - Current

Credit Consultant

RCS
02.2023 - 02.2024

Bachelor of Professional Studies -

Northlink College - TVET
04.2001 -

High School Diploma -

Desmond Mpilo Tutu Secondary School
04.2001 -
Sinovuyo JezileCustomer Service Representative