Dynamic Customer Service Representative with proven expertise at Takealot, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Recognized for developing strong product knowledge and effectively managing high-stress situations, leading to increased customer loyalty and repeat business. Proficient in call center operations and adaptable to diverse customer needs.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Client assistance
Problem-solving
Active listening
Product knowledge
Complaint resolution
Call center experience
Customer service